Patient Care Assistant

Birch Heath (Tarporley); England; On-site; GBP 17,000 - 20,000; Full time

Job summary

A veterinary clinic in Tarporley seeks a Veterinary Patient Care Assistant for a 12-month FTC. The role involves providing nursing care, assisting veterinary staff, and ensuring the well-being of animals. Ideal candidates will possess strong communication skills, experience in animal welfare, and a positive attitude towards teamwork. Applicants must have the Right to Work in the UK, with responsibilities including cleaning, feeding, and booking appointments. The position offers competitive benefits, including generous annual leave and health advantages.

Benefits

Salary in line with National Minimum Wage

Generous annual leave

Staff discount scheme

Private healthcare benefits

Employee Assistance Programme

Qualifications

• Excellent communication with strong empathy.
• Experience in animal welfare, including feeding, cleaning, and handling.
• Ability to cope with distressing situations.

Responsibilities

• Provide nursing care to patients.
• Assist Vets and Nurses in restraining animals.
• Handle emergency and operating facility preparations.
• Answer queries and book appointments at the receptionist desk.

Skills

Excellent communication

Customer service skills

Animal welfare experience

Teamwork

Resilience

Job description

Are you passionate about making pets a priority? So are we!

We are seeking an enthusiastic individual with a passion for animals to join us as a FTC for 12-months as a Veterinary Patient Care Assistant at Birch Heath Vets, Tarporley.

We are looking for someone who can work 36 hours a week across 4 or 5 days with 1 in 4 Saturday morning shifts.

About the practice; Birch Heath Veterinary Clinic, Tarporley | CVS Vets

Birch Heath Vets offers a growing exotics service, supported by CERT AVP vets, taking on first‑opinion exotic patients as well as referrals.

About CVS

CVS Group plc is one of the largest integrated veterinary services providers in the UK encompassing four main business areas; our veterinary practices, diagnostic laboratories, pet crematoria and e-commerce division.

Our success is derived from the passion our people have for animals and for making pets a priority, it's what is at the heart of our work, every day.

Take a look at our short film to recognise the remarkable work that our Vets, Nurses, Care Assistants and Receptionists do on the front line every day in the UK: CVS Ode to Veterinary Professionals.

About the role

The Patient Care Assistant role is one of the foundations of an outstanding veterinary practice, and as a PCA you will be involved in supporting our team of qualified RVNs and Vets to provide outstanding care to our patients.

Some of the duties will include:

• Nursing care to patients
• Assisting Vets and Nurses in restraining animals for treatment
• Cleaning, walking, and feeding of patients
• Preparation of emergency and operating facilities
• General cleaning and maintenance duties
• Running internal lab samples
• Covering the receptionist desk, including answering queries, booking appointments and taking payments

Qualifications and experience

What we’re looking for in our Veterinary Patient Care Assistant:

• An excellent communicator with strong empathy
• Excellent customer service skills and experience in dealing with members of the public
• Experience in animal welfare, including feeding, cleaning, medicating and handling and a high level of understanding of how to meet the welfare needs of animals
• Resilient with the ability to cope with potentially distressing and emotional situations
• A positive attitude and excellent teamwork skills
• Experience in looking after animals in a veterinary environment would be desirable

Benefits

We know that benefits are key and that your personal benefits priorities will differ from others, so please see some of what we offer below:

• Salary will be in line with the National Minimum Wage
• Generous annual leave entitlement of 5 weeks per year plus Bank Holidays
• Buy/sell up to an additional 4 weeks annual leave!
• Staff discount scheme on Veterinary bills and products
• A range of health benefits including private healthcare
• Employee Assistance Programme and access to over 400 Mental Health First-Aiders
• and more!

Or, if easier, you can find a full list by clicking the link here: What We Offer

Unfortunately, we are unable to accept and progress applications from candidates without the Right to Work in the UK as we cannot provide visa sponsorship, due to our clinical support roles not meeting the criteria set out by the Home Office to be eligible.

CVS is committed to being a fully inclusive place to work where all our colleagues are encouraged and supported to be themselves, where difference is celebrated and where everyone feels able to deliver their best. We are also determined to build a workforce that is more representative of our diverse communities and the people we provide our services to.

To apply for this position please click 'Apply Now'.

Interviews likely to be held on 28th January.