Patient Advisor

Optical Express Group; Birmingham; On-site; GBP 25,000 - 30,000; Full time

Job summary

A leading optical care provider in Birmingham is seeking a Patient Advisor to deliver exceptional care to patients. In this role, you will build relationships, perform diagnostic eye scans, and manage patient records. The ideal candidate is self-motivated, has strong communication skills, and is passionate about providing great customer service. The position offers a competitive salary, a modern work environment, and various employee benefits, including training and 29 days annual leave.

Benefits

Industry leading salary

Excellent bonus potential

29 days annual leave

Free Laser Eye Surgery

Discounted prescriptions

Pension scheme

Qualifications

• Strong written and verbal communication skills.
• Self-motivated and able to work without supervision.
• Strong negotiation and organizational skills.

Responsibilities

• Build relationships with patients.
• Perform diagnostic eye scans.
• Relay patient information to optometrist.
• Maintain accurate patient records.
• Arrange finance options for patients.
• Schedule consultations and surgeries.

Skills

Strong communication skills

Negotiation skills

Organizational skills

Ability to work independently

Customer service orientation

Job description

Job Title – Patient Advisor

Location – Birmingham

Hours: Full time, 40 hours

Salary – From £25,400 per annum + bonus

Optical Express is focused on delivering exceptional patient care, outstanding clinical outcomes and continued investment in our people and technology.

The Optical Express team work together, collectively and consistently striving for excellence. We support each other, respect each other and are committed to a culture of care, trust and integrity.

The culture extends to our local communities, through our range of charitable and environmental projects. We focus on doing what is right for our patients, our colleagues, our local communities and our planet.

It’s our Patient Advisors role to make our patients feel comfortable and relaxed whilst providing a 5-star service. Our Patient Advisors should enjoy meeting new people and be able to demonstrate strong communication skills with both patients and ophthalmic professionals alike.

Working in our Birmingham clinic, your day to day responsibilities may vary however a typical day will involve the following duties:

• Building a strong relationship with our patients
• Performing diagnostic eye scans (full training will be provided)
• Confidently relaying patient information to the optometrist to ensure a smooth patient journey
• Maintaining patient records with accurate and up to date information
• Arranging affordable finance options to suit each individual patient
• Schedule patients’ consultations and surgeries with our optometrists and surgeons

The successful candidate will:

• Be driven and passionate with a willingness to succeed
• Have excellent written and verbal communication skills
• Be able to demonstrate strong negotiation skills
• Be self-motivated to work with and without supervision
• Possess strong organisational skills
• Be commercially aware whilst providing world-class customer service

If you believe you have the right skills and attributes for this role, we would love to hear from you.

A career at Optical Express is fulfilling, fun and rewarding. As an employee, you can benefit from the following:

• An industry leading salary plus excellent bonus potential
• State of the art, modern working environments
• 29 days annual leave
• Free Laser Eye Surgery and Intraocular Lens Surgery
• Free eye tests
• Discounted prescription eye wear and sunglasses
• Generous Optical Express friends and family discount scheme
• Ongoing training and development opportunities
• Pension scheme