Patient Access & Front Desk Coordinator

The Methodist Church in Britain; Grimsby; On-site; GBP 18,000 - 24,000; Full time

Job summary

The Walton Centre NHS Foundation Trust's Fazakerley site is hiring a receptionist to handle patient and visitor enquiries both in person and on the phone using the PAS system. The role covers sign-in, ID badges, travel claims, Blue Badge requests, and OPD appointment recording, with cross-cover across desks as needed.

Applicants should have GCSE-level education, an ECDL or equivalent, and accurate data entry experience, along with excellent communication, time management, and teamwork skills.

Qualifications

• GCSE level education or equivalent.
• ECDL certificate or equivalent.
• Previous administrative work without direct supervision.
• Accurate and timely data entry experience.

Responsibilities

• Greet and direct patients, relatives and visitors at reception.
• Sign in non-patient visitors and issue ID badges.
• Handle case note and information enquiries in person and by phone on PAS, following confidentiality, Caldicott and data protection rules.
• Support OPD Reception with satellite appointment outcomes, clinic reconciliation and DNA recording.
• Process patient travel expense claims under Trust procedures.
• Process patient Blue Badge and visitor parking requests on the system.
• Enter OPD-coded information accurately into patient administration systems.
• Update patient demographic details from registration forms.
• Review incoming post and direct it to the right departments.
• Cover colleagues during sickness and annual leave.
• Cross-cover between the Main Desk and Sid Watkins Main Desk Reception when required.

Skills

Time management

Excellent communication

Teamwork

Methodical

Self-directed

Organisational skills

IT literacy

Education

GCSE level education or equivalent

ECDL certificate or equivalent

Job description

The Walton Centre NHS Foundation Trust's Fazakerley site is hiring a receptionist to handle patient and visitor enquiries both in person and on the phone using the PAS system. The role covers sign-in, ID badges, travel claims, Blue Badge requests, and OPD appointment recording, with cross-cover across desks as needed.

Applicants should have GCSE-level education, an ECDL or equivalent, and accurate data entry experience, along with excellent communication, time management, and teamwork skills.