Hospital Receptionist - Main Desk

Walton Centre NHS Foundation Trust; Liverpool; On-site; GBP 18,000 - 24,000; Full time

Job summary

The Walton Centre NHS Foundation Trust is recruiting a Main Desk Receptionist to provide front-of-house support in a busy hospital setting in Liverpool. The role involves greeting patients and visitors, managing sign-in and ID badges, and handling PAS enquiries with strict confidentiality.

You will support OPD reception and assist with clinic reconciliation, DNAs, travel claims, Blue Badge requests, and parking procedures. This full-time post requires flexibility to cover between desks as needed.

Qualifications

• Experience in reception or front-of-house roles.
• Familiar with handling sensitive information and data protection.
• Proficient in healthcare administration or PAS systems.
• Willingness to work 37.5 hours per week, Mon–Fri.

Responsibilities

• Provide reception cover and direct patients, relatives, and visitors.
• Ensure non-patient visitors sign in and receive an ID badge.
• Handle enquiries in person and by phone using PAS, maintaining confidentiality.
• Support OPD reception with satellite outcomes, clinic reconciliation, and DNAs.
• Process travel expense claims according to Trust procedures.
• Process Blue Badge requests and visitor parking on the system.
• Input OPD-coded information into the Patient Administration System.
• Update patient demographic details on registration forms.
• Review incoming mail and route to appropriate departments.
• Provide cover for colleagues during sickness or annual leave.

Skills

Customer service

Communication

Organisation

Confidentiality

Job description

We are seeking to appoint a Main Desk Receptionist to work 37.5 hours per week, Monday to Friday, from 8:00am to 4:00 p.m. The postholder may be required to provide cross-cover between the Main Desk Reception and the Sid Watkins Main Desk Reception, as necessitated by operational requirements. Main Responsibilities

• 1. Provide reception cover, directing patients, relatives, and visitors as appropriate.
• 2. Ensure all non-patient visitors sign in and are issued with an ID badge.
• 3. Handle information and case note enquiries both in person and by telephone using the Patient Administration System (PAS), while adhering to confidentiality, Caldicott, and data protection guidelines.
• 4. Support OPD Reception staff with satellite appointment outcomes, clinic reconciliation, and the recording of DNAs (Did Not Attend).
• 5. Process patient travel expense claims in line with Trust procedures.
• 6. Process patient Blue Badge and visitor parking requests on the system in line with Trust procedures.
• 7. Assist with accurately inputting OPD-coded information into the Patient Administration Systems
• 8. Update patient demographic details using registration forms.
• 9. Review incoming mail and direct it to the appropriate departments
• 10. Provide cover for colleagues during periods of sickness and annual leave.
• 1. Provide reception cover, directing patients, relatives, and visitors as appropriate.
• 2. Ensure all non-patient visitors sign in and are issued with an ID badge.
• 3. Handle information and case note enquiries both in person and by telephone using the Patient Administration System (PAS), while adhering to confidentiality, Caldicott, and data protection guidelines.
• 4. Support OPD Reception staff with satellite appointment outcomes, clinic reconciliation, and the recording of DNAs (Did Not Attend).
• 5. Process patient travel expense claims in line with Trust procedures.
• 6. Process patient Blue Badge and visitor parking requests on the system in line with Trust procedures.
• 7. Assist with accurately inputting OPD-coded information into the Patient Administration Systems
• 8. Update patient demographic details using registration forms.
• 9. Review incoming mail and direct it to the appropriate departments
• 10. Provide cover for colleagues during periods of sickness and annual leave.

The Walton Centre NHS Foundation Trust is the only NHS trust to hold dual accreditation for the Investors in People. We invest in people and we invest in wellbeing standards and have been awarded Gold status for both. The Walton Centre is a leader in the treatment and care of neurology and neurosurgery, placing the patient and their family at the heart of everything we do. As the only specialist hospital trust in the UK dedicated to providing comprehensive neurology, neurosurgery, spinal and pain management services we are proud to be rated as an Outstanding Trust by the Care Quality Commission (CQC), and champion change throughout the field of neuroscience. Originally formed in 1992, the Trust received Foundation Trust status in 2009. With around 1,450 staff, The Walton Centre treats more than 127,000 outpatients and 18,000 inpatients each year. We have leading specialists and incredibly dedicated staff delivering excellent clinical outcomes for brain, spinal and neurological care nationally and internationally. Teams across our site in Fazakerley, Liverpool, offer a world-class service in diagnosing and treating injuries and illnesses affecting the brain, spine and peripheral nerves and muscles, and in supporting people suffering from a wide range of long-term neurological conditions.