Enhanced Access Receptionist

The Methodist Church in Britain; Ormskirk, Preston; On-site; GBP 12,000 - 18,000; Part time

Job summary

OWLS CIC Ltd West Lancashire GP Federation is seeking a receptionist for out-of-hours access services. The role focuses on welcoming patients, managing appointments, assisting with enquiries, and keeping EMIS records accurate.

Evening and weekend shifts are the core pattern, with some daytime shifts possible in the future. Experience as a medical receptionist is essential; NVQ level 2 in Customer Service or Administration is desirable.

Qualifications

• Must have good basic education and be literate with numerical ability.
• Previous receptionist experience in a medical setting is essential.

Responsibilities

• Welcome patients and visitors and maintain a warm environment.
• Manage appointments and handle patient enquiries by phone and in person.
• Maintain accurate patient records on EMIS.
• Carrying out general administrative tasks to support the healthcare team.
• Manage conflicts calmly and escalate issues affecting service delivery.
• Attend meetings and contribute to service development.
• Keep reception area tidy and maintain a safe work environment.

Education

Good basic education

NVQ level 2 in Customer Service or Administration

Tools

EMIS

Job description

This receptionist post sits within the Enhanced Access Service run by OWLS CIC Ltd West Lancashire GP Federation, which provides out-of-hours access for GP practices and primary care networks in West Lancashire. The work centres on welcoming patients and visitors, managing appointments, answering enquiries and keeping accurate records on EMIS. It is primarily evening and weekend work, with some daytime shifts possible in future. Previous experience as a receptionist in a medical setting is essential.

What the job involves

• Welcome patients and visitors, creating a warm and welcoming environment
• Manage appointments and handle patient enquiries by phone and in person
• Maintain accurate patient records on EMIS
• Carry out general administrative tasks that support the healthcare team
• Deal with people who are angry or upset, using communication and conflict management
• Work with the clinical team, seeking guidance on patient-related matters
• Follow policies, procedures and instructions precisely while managing own workload
• Use computer systems, including email and approved internet resources
• Act as nominated fire marshal and maintain knowledge of emergency procedures
• Escalate issues affecting service delivery
• Attend meetings and contribute to service development
• Keep the reception area tidy and maintain a safe work environment

Qualifications

• Good basic education, literate and numerate

Experience

• Experience working as a receptionist in a medical setting

Nice to have

• NVQ level 2 in Customer Service or Administration
• Experience working in primary care
• Experience working in a GP practice