Hospital Patient Services Receptionist

Walton Centre NHS Foundation Trust; Liverpool; On-site; GBP 18,000 - 24,000; Full time

Job summary

The Walton Centre NHS Foundation Trust is recruiting a Main Desk Receptionist to provide front-of-house support in a busy hospital setting in Liverpool. The role involves greeting patients and visitors, managing sign-in and ID badges, and handling PAS enquiries with strict confidentiality.

You will support OPD reception and assist with clinic reconciliation, DNAs, travel claims, Blue Badge requests, and parking procedures. This full-time post requires flexibility to cover between desks as needed.

Qualifications

• Experience in reception or front-of-house roles.
• Familiar with handling sensitive information and data protection.
• Proficient in healthcare administration or PAS systems.
• Willingness to work 37.5 hours per week, Mon–Fri.

Responsibilities

• Provide reception cover and direct patients, relatives, and visitors.
• Ensure non-patient visitors sign in and receive an ID badge.
• Handle enquiries in person and by phone using PAS, maintaining confidentiality.
• Support OPD reception with satellite outcomes, clinic reconciliation, and DNAs.
• Process travel expense claims according to Trust procedures.
• Process Blue Badge requests and visitor parking on the system.
• Input OPD-coded information into the Patient Administration System.
• Update patient demographic details on registration forms.
• Review incoming mail and route to appropriate departments.
• Provide cover for colleagues during sickness or annual leave.

Skills

Customer service

Communication

Organisation

Confidentiality

Job description

The Walton Centre NHS Foundation Trust is recruiting a Main Desk Receptionist to provide front-of-house support in a busy hospital setting in Liverpool. The role involves greeting patients and visitors, managing sign-in and ID badges, and handling PAS enquiries with strict confidentiality.

You will support OPD reception and assist with clinic reconciliation, DNAs, travel claims, Blue Badge requests, and parking procedures. This full-time post requires flexibility to cover between desks as needed.