Hospital Receptionist – Main Desk

The Methodist Church in Britain; Grimsby; On-site; GBP 18,000 - 24,000; Full time

Job summary

The Walton Centre NHS Foundation Trust's Fazakerley site is hiring a receptionist to handle patient and visitor enquiries both in person and on the phone using the PAS system. The role covers sign-in, ID badges, travel claims, Blue Badge requests, and OPD appointment recording, with cross-cover across desks as needed.

Applicants should have GCSE-level education, an ECDL or equivalent, and accurate data entry experience, along with excellent communication, time management, and teamwork skills.

Qualifications

• GCSE level education or equivalent.
• ECDL certificate or equivalent.
• Previous administrative work without direct supervision.
• Accurate and timely data entry experience.

Responsibilities

• Greet and direct patients, relatives and visitors at reception.
• Sign in non-patient visitors and issue ID badges.
• Handle case note and information enquiries in person and by phone on PAS, following confidentiality, Caldicott and data protection rules.
• Support OPD Reception with satellite appointment outcomes, clinic reconciliation and DNA recording.
• Process patient travel expense claims under Trust procedures.
• Process patient Blue Badge and visitor parking requests on the system.
• Enter OPD-coded information accurately into patient administration systems.
• Update patient demographic details from registration forms.
• Review incoming post and direct it to the right departments.
• Cover colleagues during sickness and annual leave.
• Cross-cover between the Main Desk and Sid Watkins Main Desk Reception when required.

Skills

Time management

Excellent communication

Teamwork

Methodical

Self-directed

Organisational skills

IT literacy

Education

GCSE level education or equivalent

ECDL certificate or equivalent

Job description

The main desk at The Walton Centre NHS Foundation Trust's Fazakerley site, a neurology and neurosurgery hospital, needs a receptionist for patient and visitor enquiries. Work covers in-person and phone enquiries on the Patient Administration System, visitor sign-in, travel expense claims, parking and Blue Badge requests, and OPD appointment recording. The post is 37.5 hours a week, Monday to Friday, 8am to 4pm, with possible cross-cover to the Sid Watkins Main Desk Reception. Applicants need GCSE-level education, an ECDL or equivalent and accurate data entry experience.

What the job involves

• Greet and direct patients, relatives and visitors at reception
• Sign in non-patient visitors and issue ID badges
• Handle case note and information enquiries in person and by phone on PAS, following confidentiality, Caldicott and data protection rules
• Support OPD Reception with satellite appointment outcomes, clinic reconciliation and DNA recording
• Process patient travel expense claims under Trust procedures
• Process patient Blue Badge and visitor parking requests on the system
• Enter OPD-coded information accurately into patient administration systems
• Update patient demographic details from registration forms
• Review incoming post and direct it to the right departments
• Cover colleagues during sickness and annual leave
• Cross-cover between the Main Desk and Sid Watkins Main Desk Reception when required

Qualifications

• GCSE level education or equivalent
• ECDL certificate or equivalent

Experience

• Previous administrative work without direct supervision
• Accurate and timely data entry experience

Skills & knowledge

• Time management skills
• Excellent communication skills
• Working as part of a team and independently
• Methodical, self-directed working
• Excellent organisational skills
• IT literacy

Other

• Delivering accurate, timely work under pressure
• Maintaining confidentiality
• Reliable, committed and punctual
• Professional approach and good working relationships
• Complying with the Trust uniform code
• Meeting the requirements of the post

Nice to have

• NHS medical records experience
• PAS experience