Clinic Front Desk Specialist (Flexible Hours)

Pennine Care Nhs Foundation Trust; England; On-site; GBP 19,000 - 26,000; Full time

Job summary

Pennine Care NHS Foundation Trust is seeking a front-of-house receptionist to support visitors, staff and service users at the clinic. You will manage reception duties, book clinics, handle follow-ups, answer calls and maintain service user records with care and accuracy.

The role requires NVQ2 or equivalent, solid office experience, and good knowledge of Data Protection. A proactive, courteous communicator with strong organisational skills will thrive in this busy NHS environment.

Qualifications

• Office experience with reception or customer service duties.
• Knowledge of Data Protection Act and records handling.
• Good communication and organisational skills.
• Able to prioritise tasks and show flexibility in a front desk role.

Responsibilities

• Provide front of house reception to visitors, staff and service users.
• Book in service users for clinics and arrange follow-up appointments.
• Answer the phone and handle queries courteously.
• Advise staff about visitors and manage case notes/dossiers.
• Input electronic documentation and data into the system.
• Manage referrals and outpatient appointments on the Records System.
• Comply with health and safety regulations and trust procedures.

Skills

Reception / Customer Service

Office Experience

Data Protection Act knowledge

Communication Skills

Organisational Skills

Flexibility

Prioritisation

Education

NVQ 2 or equivalent

Tools

Microsoft Office

Job description

Pennine Care NHS Foundation Trust is seeking a front-of-house receptionist to support visitors, staff and service users at the clinic. You will manage reception duties, book clinics, handle follow-ups, answer calls and maintain service user records with care and accuracy.

The role requires NVQ2 or equivalent, solid office experience, and good knowledge of Data Protection. A proactive, courteous communicator with strong organisational skills will thrive in this busy NHS environment.