Patient Access Clerk - Registration and Templates

The Methodist Church in Britain; Grimsby; On-site; GBP 21,000 - 26,000; Full time

Job summary

Liverpool University Hospitals NHS Foundation Trust invites applications for a Patient Access Clerk at Broadgreen Hospital. The role focuses on registering patients, booking outpatient appointments and building clinic templates on the PAS system, with coverage for colleagues as needed.

The position requires GCSEs and clerical experience, with hospital or PAS experience desirable. Flexible full-time or part-time hours are available to support service continuity within the Patient Registration and

Qualifications

• Accurate keyboard skills
• Ability to use own initiative
• Ability to work to deadlines
• Team player

Responsibilities

• Register patients on PAS against referrals, validate NHS numbers using the Summary Care Record and issue new hospital numbers
• Date stamp, scan and triage referrals into the workflow system at the correct clinical urgency, then forward them to clinicians for authorisation
• Book and manage outpatient appointments in priority and wait order, including ERS appointments, cancellations, rebooking and confirmation letters
• Handle patient and carer calls to book, change or cancel appointments, update demographic details and record patient deaths sensitively
• Build, maintain and transcribe clinic templates as authorised, including standard, firewall and additional clinics
• Open, suspend, add patients to and overbook clinics on clinician authorisation, recording the authority on PAS
• Proactively fill cancelled appointment slots to reduce the impact of non-attendance
• Arrange interpreters for patients attending clinics
• Respond to referrer status enquiries and liaise with secretaries, clinicians and other hospitals
• Support the team leader with training new staff, developing policies and meeting referral-to-treatment targets
• Cover absent colleagues and co-ordinate annual leave and workload within the team
• Sort the daily post, deal with general department enquiries and report faulty equipment and low stationery

Skills

Accurate keyboard skills

Initiative

Deadline-driven

Team player

Education

Four GCSEs (A-C) or equivalent

Job description

This Patient Access Clerk post sits in the Patient Registration and Template Team at Broadgreen Hospital, part of Liverpool University Hospitals NHS Foundation Trust. The work covers registering patients and referrals, booking outpatient appointments and building and maintaining clinic templates on PAS. It is offered full time or part time, and clerks cover for absent colleagues to keep services running. Candidates need GCSE-level education and clerical experience, and hospital or PAS experience is desirable.

What the job involves

• Register patients on PAS against referrals, validate NHS numbers using the Summary Care Record and issue new hospital numbers
• Date stamp, scan and triage referrals into the workflow system at the correct clinical urgency, then forward them to clinicians for authorisation
• Book and manage outpatient appointments in priority and wait order, including ERS appointments, cancellations, rebooking and confirmation letters
• Handle patient and carer calls to book, change or cancel appointments, update demographic details and record patient deaths sensitively
• Build, maintain and transcribe clinic templates as authorised, including standard, firewall and additional clinics
• Open, suspend, add patients to and overbook clinics on clinician authorisation, recording the authority on PAS
• Proactively fill cancelled appointment slots to reduce the impact of non-attendance
• Arrange interpreters for patients attending clinics
• Respond to referrer status enquiries and liaise with secretaries, clinicians and other hospitals
• Support the team leader with training new staff, developing policies and meeting referral-to-treatment targets
• Cover absent colleagues and co-ordinate annual leave and workload within the team
• Sort the daily post, deal with general department enquiries and report faulty equipment and low stationery

Qualifications

• Four GCSEs at level A-C or equivalent

Experience

• Experience working with the public or patients
• Clerical experience including filing, photocopying, scanning, data entry, faxing and email

Skills & knowledge

• Accurate keyboard skills
• Ability to use own initiative
• Ability to work to deadlines
• Team player

Other

• Physically able to perform the duties of the post
• Ability to travel to any Trust site as required
• Courteous, polite and of smart appearance

Nice to have

• ECDL, CLAIT or IBT qualification
• Registration with or working towards a records management or legislative qualification
• Awareness of legislation, standards and guidelines relating to records and information
• Knowledge of health records processes or systems
• Experience working in a hospital or NHS environment
• Experience as a user of a patient administration system (PAS)