Patient-Focused Reception & Admin Assistant Flexible Working

Mersey Care NHS Foundation Trust; Liverpool; On-site; GBP 21,000 - 28,000; Full time

Job summary

Mersey Care NHS Foundation Trust is seeking a motivated Receptionist/Administration Assistant to join the Community Reception team in Liverpool. You will welcome patients and visitors and provide a comprehensive administrative service.

The role requires excellent communication and organisational skills, a professional telephone manner, and the ability to handle confidential information with discretion. Flexibility to work across sites is desirable.

Qualifications

• Excellent communication and organisational skills.
• Strong interpersonal skills and telephone manner.
• Ability to maintain confidentiality.
• Willing to work across multiple sites.
• Previous experience is desirable.

Responsibilities

• Receive and direct patients and visitors at reception.
• Answer telephone calls and manage the switchboard.
• Sort and distribute mail.
• Maintain filing systems and records.
• Support with data collection and reporting as required.
• Participate in meetings and training.
• Monitor front-of-house security and safety.
• Keep reception areas clean, tidy and welcoming.

Skills

Communication skills

Organisational skills

Interpersonal skills

Telephone etiquette

Confidentiality

Cross-site working

Job description

Mersey Care NHS Foundation Trust is seeking a motivated Receptionist/Administration Assistant to join the Community Reception team in Liverpool. You will welcome patients and visitors and provide a comprehensive administrative service.

The role requires excellent communication and organisational skills, a professional telephone manner, and the ability to handle confidential information with discretion. Flexibility to work across sites is desirable.