Hospital Receptionist – Main Desk

NHS; Liverpool; On-site; GBP 23,000 - 28,000; Full time

Job summary

The Walton Centre NHS Foundation Trust in Liverpool is seeking a Main Desk Receptionist to join the busy hospital reception team. You will work 37.5 hours per week, Monday to Friday, 8:00am–4:00pm, providing front-d Desk support and sign-in for visitors and patients.

You will handle PAS-based enquiries, support OPD reception staff, manage DNAs, parking and travel claims, and maintain confidentiality across all communications. This role requires accuracy, reliability and teamwork.

Qualifications

• Educated to GCSE level or equivalent.
• ECDL certificate or equivalent.
• Experience of accurate and timely data entry within a healthcare setting (PAS preferred).

Responsibilities

• Provide reception cover, directing patients, relatives, and visitors as appropriate.
• Ensure all non-patient visitors sign in and are issued with an ID badge.
• Handle information and case note enquiries both in person and by telephone using the PAS, while adhering to confidentiality and data protection guidelines.
• Support OPD Reception staff with satellite appointment outcomes, clinic reconciliation, and recording of DNAs (Did Not Attend).
• Process patient travel expense claims in line with Trust procedures.
• Process patient Blue Badge and visitor parking requests on the system in line with Trust procedures.
• Input OPD-coded information into the PAS accurately.
• Review incoming mail and direct it to the appropriate departments.
• Provide cover for colleagues during sickness and annual leave.

Skills

Team player

Initiative

IT literate

Data entry

Confidentiality

Education

GCSE or equivalent

ECDL certificate

Job description

Main area Administration Grade NHS AfC: Band 2 Contract Permanent Hours Full time - 37.5 hours per week (Monday to Friday 8:00am - 4:00pm) Job ref 160-8382116

Employer The Walton Centre NHS Foundation Trust Employer type NHS Site The Walton Centre NHS Foundation Trust Town Liverpool Salary £25,272 per annum pro rata Salary period Yearly Closing 05/11/2026 23:59

Hospital Receptionist – Main Desk

NHS AfC: Band 2

Job overview

Role summary

We are seeking to appoint a Main Desk Receptionist to work 37.5 hours per week, Monday to Friday, from 8:00am to 4:00 p.m. The postholder may be required to provide cross-cover between the Main Desk Reception and the Sid Watkins Main Desk Reception, as necessitated by operational requirements.

Main Responsibilities

• Provide reception cover, directing patients, relatives, and visitors as appropriate.
• Ensure all non-patient visitors sign in and are issued with an ID badge.
• Handle information and case note enquiries both in person and by telephone using the Patient Administration System (PAS), while adhering to confidentiality, Caldicott, and data protection guidelines.
• Support OPD Reception staff with satellite appointment outcomes, clinic reconciliation, and the recording of DNAs (Did Not Attend).
• Process patient travel expense claims in line with Trust procedures.
• Process patient Blue Badge and visitor parking requests on the system in line with Trust procedures.
• Assist with accurately inputting OPD-coded information into the Patient Administration Systems
• Review incoming mail and direct it to the appropriate departments
• Provide cover for colleagues during periods of sickness and annual leave.

Main duties of the job

• Provide reception cover, directing patients, relatives, and visitors as appropriate.
• Ensure all non-patient visitors sign in and are issued with an ID badge.
• Handle information and case note enquiries both in person and by telephone using the Patient Administration System (PAS), while adhering to confidentiality, Caldicott, and data protection guidelines.
• Support OPD Reception staff with satellite appointment outcomes, clinic reconciliation, and the recording of DNAs (Did Not Attend).
• Process patient travel expense claims in line with Trust procedures.
• Process patient Blue Badge and visitor parking requests on the system in line with Trust procedures.
• Assist with accurately inputting OPD-coded information into the Patient Administration Systems
• Review incoming mail and direct it to the appropriate departments
• Provide cover for colleagues during periods of sickness and annual leave.

Working for our organisation

The Walton Centre NHS Foundation Trust is the only NHS trust to hold dual accreditation for the Investors in People. We invest in people and we invest in wellbeing standards and have been awarded Gold status for both. The Walton Centre is a leader in the treatment and care of neurology and neurosurgery, placing the patient and their family at the heart of everything we do. As the only specialist hospital trust in the UK dedicated to providing comprehensive neurology, neurosurgery, spinal and pain management services we are proud to be rated as an Outstanding Trust by the Care Quality Commission (CQC), and champion change throughout the field of neuroscience. Originally formed in 1992, the Trust received Foundation Trust status in 2009.

With around 1,450 staff, The Walton Centre treats more than 127,000 outpatients and 18,000 inpatients each year. We have leading specialists and incredibly dedicated staff delivering excellent clinical outcomes for brain, spinal and neurological care nationally and internationally. Teams across our site in Fazakerley, Liverpool, offer a world-class service in diagnosing and treating injuries and illnesses affecting the brain, spine and peripheral nerves and muscles, and in supporting people suffering from a wide range of long-term neurological conditions.

Detailed job description and main responsibilities

Please refer to the Job Description and Person Specification document for detailed information regarding this vacancy

Person specification

Qualifications

• Educated to GCSE level or equivalent
• ECDL certificate or equivalent

Knowledge & Experience

• Previously worked in administrative role without the need for direct supervision.
• Experience of accurate and timely data entry
• NHS Medical Records experience
• PAS Experience

Skills & Attributes

• Ability to work as part of a team and independently
• Ability to work using own initiative and methodically
• Excellent organisational skills
• Can deliver timely and accurate data whilst working under pressure.
• Reliable and committed
• Professional approach to work and colleagues
• Able to develop good working relationships
• Ability to maintain confidentiality
• IT literate

Other

• Ability to withstand pressure of work
• Ability to meet the requirements for the post
• Punctual & reliable
• Must comply with Trust uniform code

Employer certification / accreditation badges

The postholder will have access to vulnerable people in the course of their normal duties and as such this post is subject to the Rehabilitation of Offenders Act 1974 (Exceptions) Order 1975 (Amendment) (England and Wales) Order 2020 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service to check for any previous criminal convictions.