NHS Front Desk Receptionist – Patient Admin

NHS; Liverpool; On-site; GBP 23,000 - 28,000; Full time

Job summary

The Walton Centre NHS Foundation Trust in Liverpool is seeking a Main Desk Receptionist to join the busy hospital reception team. You will work 37.5 hours per week, Monday to Friday, 8:00am–4:00pm, providing front-d Desk support and sign-in for visitors and patients.

You will handle PAS-based enquiries, support OPD reception staff, manage DNAs, parking and travel claims, and maintain confidentiality across all communications. This role requires accuracy, reliability and teamwork.

Qualifications

• Educated to GCSE level or equivalent.
• ECDL certificate or equivalent.
• Experience of accurate and timely data entry within a healthcare setting (PAS preferred).

Responsibilities

• Provide reception cover, directing patients, relatives, and visitors as appropriate.
• Ensure all non-patient visitors sign in and are issued with an ID badge.
• Handle information and case note enquiries both in person and by telephone using the PAS, while adhering to confidentiality and data protection guidelines.
• Support OPD Reception staff with satellite appointment outcomes, clinic reconciliation, and recording of DNAs (Did Not Attend).
• Process patient travel expense claims in line with Trust procedures.
• Process patient Blue Badge and visitor parking requests on the system in line with Trust procedures.
• Input OPD-coded information into the PAS accurately.
• Review incoming mail and direct it to the appropriate departments.
• Provide cover for colleagues during sickness and annual leave.

Skills

Team player

Initiative

IT literate

Data entry

Confidentiality

Education

GCSE or equivalent

ECDL certificate

Job description

The Walton Centre NHS Foundation Trust in Liverpool is seeking a Main Desk Receptionist to join the busy hospital reception team. You will work 37.5 hours per week, Monday to Friday, 8:00am–4:00pm, providing front-d Desk support and sign-in for visitors and patients.

You will handle PAS-based enquiries, support OPD reception staff, manage DNAs, parking and travel claims, and maintain confidentiality across all communications. This role requires accuracy, reliability and teamwork.