Passport Services Associate – Customer Focus (Hybrid)

Virtual Bridges; Sefton; Hybrid; GBP 60,000 - 80,000; Full time

Job summary

A customer-centric service provider is seeking an Administrative Officer for their Customer Services Group in Southport. This hybrid role involves providing outstanding customer service and resolving inquiries related to Passport applications. The ideal candidate will have a passion for delivering excellent service, experience resolving queries, and proficiency in Microsoft Office. The position requires a flexible team player who is committed to continuous improvement and customer satisfaction. Full training will take place in an office environment for the first 10 weeks, leading to a balanced hybrid work model.

Qualifications

• Passion for delivering excellent customer service and working in a team.
• Experience resolving queries on the first point of contact.
• Flexibility to perform a range of multi-skilled duties.

Responsibilities

• Provide outstanding customer service for Passport applications.
• Explain complex nationality and eligibility matters to customers.
• Contribute to the development and improvement of team processes.

Skills

Customer Service

Team Collaboration

Microsoft Office

Problem Solving

Job description

A customer-centric service provider is seeking an Administrative Officer for their Customer Services Group in Southport. This hybrid role involves providing outstanding customer service and resolving inquiries related to Passport applications. The ideal candidate will have a passion for delivering excellent service, experience resolving queries, and proficiency in Microsoft Office. The position requires a flexible team player who is committed to continuous improvement and customer satisfaction. Full training will take place in an office environment for the first 10 weeks, leading to a balanced hybrid work model.