Passenger Service Agents - London Luton Airport

Jet2.com and Jet2holidays; Luton; On-site; GBP 10,000 - 40,000; Part time

Job summary

A leading airline and holiday provider at London Luton Airport is seeking a Passenger Service Agent to enhance the customer experience. This physically demanding role involves providing exceptional customer service, assisting with check-in and boarding procedures, and following crucial safety protocols. Prospective candidates should be adaptable, self-motivated, and enjoy working in a fast-paced environment. The position offers hourly pay, free parking, holiday entitlement, and various employee benefits including colleague discounts and a contributory pension scheme.

Benefits

Hourly rate of £13.85 plus £3.46 for unsociable hours

Free car parking

34 days holiday entitlement

Recommend a Friend scheme

Colleague discounts

Annual pay review

Qualifications

• Passion for delivering outstanding customer service.
• Ability to stay calm in a fast-paced environment during disruptions.
• Demonstrated initiative and accountability.

Responsibilities

• Provide friendly customer service from arrival until flight boarding.
• Assist at check-in, issue boarding passes, verify travel documents.
• Follow safety and security procedures to ensure timely flight departures.
• Support colleagues and customers during disruptions and delays.

Skills

Outstanding customer service

Calm under pressure

Adaptability

Self-motivated

Teamwork

Job description

As a member of our Ground Operations Team at London Luton Airport as a Passenger Service Agent, you will play a crucial role in ensuring a smooth and enjoyable experience for our customers at the airport.

What will you do in the role?

• Create Memories: Through providing our famous friendly customer service from the moment customers arrive at the airport until they board their flight.
• Be Present: By assisting customers at check-in, issuing boarding passes, verifying travel documents, and supporting them at our Self-Service kiosks.
• Take Responsibility: For following all safety and security procedures and ensuring flights depart on time.
• Work as One Team: By supporting colleagues and customers during disruption and delays, solving problems proactively, and communicating clearly and professionally at all times.

What will you need?

• Are passionate about delivering outstanding customer service.
• Stay calm and focused under pressure in a fast-paced environment and in times of disruption.
• Are adaptable, self-motivated, and enjoy working as part of a team.
• Demonstrate initiative and accountability.

This is a physically demanding role, as you will be required to support our fast-paced operation and will always be on the go.

What can we offer you?

• Hourly rate of £13.85, plus an extra £3.46 per hour for unsociable hours (between 11:00pm – 04:59am).
• Free car parking at the airport and access to rest areas during breaks.
• 34 days holiday entitlement per annum (pro rata for part-time hours).
• Recommend a Friend scheme (£250 for successful referrals) & contributory pension scheme.
• Colleague discounts on Jet2holidays and Jet2.com holidays and flights.
• Annual pay review, paid training course, our famous Red uniform & much more!

Contract Details

• 20 or 30 hour per week contracts available on a Fixed Term basis until November 2026.
• Rostered Shifts: Including early starts, late finishes, weekends, and bank holidays to support our operation. Working patterns are usually 4 shifts in a row, followed by 2 rest days but may vary to meet the operation. Extra days may be added during the season.
• Rosters are provided 4 weeks in advance.

At Jet2.com & Jet2holidays, we believe in creating memories for our customers and a rewarding career for our colleagues, apply today to become part of our award-winning team!