Passenger Service Agents - London Gatwick

Jet2.com and Jet2holidays; England; On-site; GBP 10,000 - 40,000; Full time

Job summary

An airline service company at London Gatwick Airport seeks a Passenger Service Agent to deliver exceptional customer service from check-in to boarding. Candidates should be adaptable and thrive in high-pressure situations while working as part of a dedicated team. No previous experience is required, but passion and commitment are essential. The role offers an hourly rate of £15.00 with additional perks including holiday pay and discounts on services.

Benefits

Free car parking

Discretionary profit share bonus

34 days holiday entitlement

Recommend a Friend scheme

Colleague discounts

Annual pay review

Qualifications

• No previous experience required, just a passion for customer service.
• Ability to stay calm and focused in a fast-paced environment.
• Must be self-motivated and work well in a team.

Responsibilities

• Provide friendly customer service from check-in through to boarding.
• Assist customers at check-in and support them at kiosks.
• Follow safety and security procedures for on-time flight departures.

Skills

Customer service

Adaptability

Calm under pressure

Job description

We have some fantastic opportunities to join our Passenger Service Agent team at our 14th UK base, London Gatwick Airport!

As part of our Red Team at London Gatwick, you will play a crucial role in ensuring a smooth and enjoyable experience for our customers at the airport.

What will you do in the Passenger Service Agent role?

• Create Memories: Through providing our famous friendly customer service from the moment customers arrive at the airport until they board their flight.
• Be Present: By assisting customers at check-in, issuing boarding passes, verifying travel documents, and supporting them at our Self-Service kiosks.
• Take Responsibility: For following all safety and security procedures and ensuring flights depart on time.
• Work as One Team: By supporting colleagues and customers during disruption and delays, solving problems proactively, and communicating clearly and professionally at all times.

What will you need?

Whilst previous experience is not required, we are looking for individuals who:

• Are passionate about delivering outstanding customer service.
• Stay calm and focused under pressure in a fast-paced environment and in times of disruption.
• Are adaptable, self‑motivated, and enjoy working as part of a team.
• Demonstrate initiative and accountability.

This is a physically demanding role, as you will be required to support our fast‑paced operation and will always be on the go.

What can we offer you?

• Hourly rate of £15.00 per hour.
• Discretionary profit share bonus scheme.
• Free car parking at the airport and access to rest areas during breaks.
• 34 days holiday entitlement per annum (pro rata for part‑time hours).
• Recommend a Friend scheme (£250 for successful referrals) & contributory pension scheme.
• Colleague discounts on Jet2holidays and Jet2.com holidays and flights.
• Annual pay review, paid training course, our famous Red uniform & much more!

Contract Details

• 20 or 30 hour per week contracts available on a Permanent or Permanent Seasonal basis.
• Rostered Shifts: Including early starts, late finishes, weekends, and bank holidays to support our operation. Working patterns are usually 4 shifts in a row, followed by 2 rest days but may vary to meet the operation. Extra days may be added during the season.
• Rosters are provided 4 weeks in advance.

At Jet2.com & Jet2holidays, we believe in creating memories for our customers and a rewarding career for our colleagues, apply today to become part of our award-winning team!