Parts / Service Advisor

Jago Consultants; Wokingham; On-site; GBP 27,000 - 30,000; Full time

Job summary

A motor vehicle garage in Woking is seeking an Aftersales Advisor to manage parts and service inquiries. The ideal candidate has experience in an automotive parts department and excellent customer service skills. Responsibilities include sourcing parts, maintaining inventory, and providing exceptional service. This full-time role offers a salary of £27,000 OTE £30,000, with working hours from 8am to 6pm, Monday to Friday, including some Saturdays.

Qualifications

• Prior experience in an automotive parts department or related field.
• Basic knowledge of vehicle components and parts.
• Strong organizational skills and attention to detail.
• Proficiency with electronic parts systems, digital diaries, and inventory management software.
• Excellent written and verbal communication skills.
• Ability to work effectively in a team environment.

Responsibilities

• Provide excellent customer service by answering queries promptly.
• Identify and source vehicle parts and accessories.
• Maintain inventory levels and manage stock.
• Monitor and manage backorders for timely delivery.
• Maintain a clean, safe, and organized working environment.

Skills

Customer service

Knowledge of vehicle components

Organizational skills

Communication skills

Teamwork

Tools

Inventory management software

Electronic parts systems

Job description

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Aftersales Advisor (Parts / Service) - Woking, Surrey

We are seeking an Aftersales Advisor to join our motor vehicle garage in Woking. The role covers both Parts and Service departments.

Salary: £27,000 OTE £30,000 (achievable)

Working hours: 8am to 6pm Monday to Friday (5pm finish on one day), plus 1 in 3 Saturdays from 8:30am to 12:30pm

Location: Woking, Surrey

Responsibilities:

• Provide excellent customer service by answering queries promptly and accurately, offering advice on vehicle parts, accessories, and servicing.
• Identify and source vehicle parts and accessories via electronic catalogues and other sources.
• Maintain inventory levels by managing stock identification, counting, storage, and placing replenishment orders.
• Monitor and manage backorders to ensure timely delivery of parts and accessories to the workshop.
• Maintain a clean, safe, and organized working environment, adhering to health and safety procedures.
• Participate in training and development to enhance skills and knowledge.
• Answer incoming communications promptly and professionally.
• Schedule appointments and keep accurate, up-to-date calendars.
• Prepare and process customer paperwork and invoices.
• Assist customers with queries or concerns, providing exceptional service.
• Coordinate with other departments for a seamless customer experience.

About You:

• Prior experience in an automotive parts department or related field.
• Basic knowledge of vehicle components and parts.
• Strong organizational skills and attention to detail.
• Proficiency with electronic parts systems, digital diaries, and inventory management software.
• Excellent written and verbal communication skills.
• Ability to work effectively in a team environment.