Parts Advisor

TrustFord; Scotland; On-site; GBP 24,000 - 30,000; Full time

Job summary

A leading automotive dealership in Scotland seeks a Parts Advisor to manage parts orders and invoices while dealing with both internal and external customers. The successful candidate will ensure efficient processing of telephone and internet orders and manage customer accounts effectively. The role offers excellent career progression opportunities within a supportive team environment, with a commitment to diversity and inclusive practices.

Benefits

Industry leading package

33 days annual leave

Pension Scheme & Life Assurance

Ford Privilege vehicle purchase scheme

Discount on Service, Bodyshop and Parts

1 day to volunteer for charity

Cycle to work purchase scheme

Access to Perks at Work discount website

Qualifications

• Experience working in a busy Parts department is essential.
• Ability to handle sensitive and confidential information must be proven.
• Adherence to deadlines is crucial.

Responsibilities

• Deal with internal and external customers.
• Order parts and manage invoicing.
• Process telephone and internet orders.
• Manage customer accounts effectively.

Skills

Parts Advisor experience

Excellent communication skills

Organisational skills

Experience in a customer service environment

Familiarity with Microsoft Office Suite

Job description

We enjoy working together and can always rely on each other’s support.
We like the people we work with and respect how good they are at their jobs. We’re all part of a big network with lots of opportunity, but each location also has its own thriving family, built on co-operation and openness. You’ll be part of a great team who will always support you, and make sure you feel fully informed about the direction of the business and your role in it.

Job Overview

We are looking for a Parts Advisor to join us, dealing with internal and external customers, ordering parts and invoicing. You will have experience working in a busy Parts department. You will undertake the receiving and processing of telephone and internet orders, ensuring customer accounts are managed effectively and integration with other departments to maintain a smooth operation. The successful candidate will be able to handle sensitive and confidential information and adhere to deadlines.

Key Questions

• Do you have Parts Advisor experience?
• Do you have excellent communication and organisational skills?
• Do you have experience in a selling/customer service environment?
• Are you familiar with Microsoft Office Suite e.g. Excel, Word, Outlook?

A Day in the Life of a Parts Advisor

With our generous rewards and structured approach to training and development, we offer real job security and every opportunity to progress. So if you are looking for a career, please apply online.

Benefits

• Industry leading package
• 33 days annual leave (including bank holidays) in addition to an annual leave purchase & sale scheme
• Pension Scheme & Life Assurance
• Ford Privilege vehicle purchase scheme
• Discount on Service, Bodyshop and Parts
• 1 day each year to volunteer for a charity of your choice
• Cycle to work purchase scheme
• Access to Perks at Work discount website

Application Process

When completing your application please give specific detail of your experience, skills and previous responsibilities that you believe would be relevant to the role you are applying for. We blind recruit therefore our Recruiting Managers will not see your personal details or your CV until you have been selected to attend an interview. Our application form is your opportunity to detail all of your experience as you would on your CV.

For your first 2 days in the business, you’ll be attending our fantastic residential induction academy. This is at a lovely hotel in the heart of the Northampton countryside, where you’ll learn all about our business before you start your new role.

Commitment to Diversity and Inclusion

Our PPA is what makes TrustFord. Our Network Groups support us in allowing for every colleague to respect and care for one another no matter what… be it your race, ability, gender, or who you love. We welcome applications from everyone. We work with our colleague network Groups – including our Race, LGBTQ+, Disability and Gender Networks to increase the number of applications we receive from different backgrounds.

Happy to Talk Flexible Working – To help us be more inclusive, requests for flexible working will be considered at any point in your application or employment. We encourage you to contact our recruitment team to discuss any requirements you may have, and we will try and be supportive where we can.

TrustFord is an equal opportunities employer and does not discriminate on any grounds other than ability to carry out the job role.

All offers of employment are subject to a background check.

We advertise our vacancies to attract candidates and not agency suppliers. If we need agency assistance then we will contact agencies from our Preferred Supplier List. Any speculative CVs we receive will not be accepted as an introduction.