Partner Success Specialist

Dow Jones & Company; Greater London; Hybrid; GBP 45,000 - 65,000; Full time

Job summary

A leading financial information provider is seeking a Partner Success Specialist to enhance B2B partnerships. This role involves managing partner activation and satisfaction while collaborating with internal teams. Candidates should have 4 years of B2B operations experience, fluency in a European language, and strong project management skills. Comprehensive healthcare and paid time off are included in benefits. Apply to join a passionate team driving partner success.

Benefits

Comprehensive Healthcare Plans

Paid Time Off

Retirement Plans

Education Benefits

Employee Referral Program

Qualifications

• 4 years of experience in an operations-focused role within a B2B partnership or sales team.
• Experience with CRM systems and project management.
• Proficiency in data visualization tools is a plus.

Responsibilities

• Manage activation, onboarding, and maintenance of Partners.
• Develop presentations, process maps, and business requirements documents.
• Maintain partner satisfaction through strong relationships.

Skills

B2B partnership experience

Fluency in a European language

Self-starter

Attention to detail

Excellent presentation skills

Project management

Microsoft Office proficiency

Data visualization skills

Tools

CRM systems

Microsoft Excel

QuickSight

Tableau

Job description

Job Description

The Dow Jones Partners and Licensing team (PAL) fosters and grows relationships with Partners and Licensors around the world helping to power the Professional Information Business the B2B division of Dow Jones & Company.

Department / Product Overview

The Dow Jones Partners and Licensing team (PAL) fosters and grows relationships with Partners and Licensors around the world helping to power the Professional Information Business the B2B division of Dow Jones & Company.

Position Statement

As a Partner Success Specialist within the PAL operations team you should have a solid experience with the end- to-end sales & partnerships operations and processes including onboarding reporting and administrative & CRM support . You will manage the activation on-boarding and maintenance of Partners. You also will require strong collaboration skills the ability to multi-task multiple complex projects simultaneously. You will report to the Director Global Head Channel Partnerships PAL.

Key Responsibilities

• Proactively assist Regional Heads and B2B PAL team with key objectives supporting KPIs tracking performances and implementing corrective actions to ensure alignment with business targets and partner satisfaction
• Partner liaison in proactive development of sales materials catered to each individual partners integrations & circumstance coordination with CSEs on training and marketing with webinars promotions etc.
• Assist in defining and managing Partner contracts roll-out on-boarding and Maintenance strategies for the B2B partners book of business updating reference materials and tactics and liaising with sales ops and marketing for developing processes and any associated tools for reporting / communications
• Maintain high levels of partner satisfaction through regular communication and establishing strong relationships with all Partners; ultimately ensuring loyalty through the quality of our solutions the quality of our relationships and the excellent level of responsiveness to their needs
• Support and work with the PAL B2B team in successfully retaining existing partnerships which are significant and nuanced
• Define optimal project communication strategies and assist in the implementation of communication between PAL and internal Dow Jones teams and with external stakeholders
• Maintain accurate and appropriate records within the global CRM systems providing timely management information
• Coordinate and assist with internal / external communications partner engagement activities and training that include Welcome Emails In-life Emails FAQ and General Help Info Public Site / Brand Resource Centre updates The Five Training documents and PAL Resource Center updates
• Develop presentations spreadsheets process maps Gantt charts and business requirements documents

Experience / Skills

• 4 years of experience in an operations-focused role within a B2B partnership or sales team
• Fluency in at least one European language
• Experience with and other CRM systems
• Must be a self starter with entrepreneurial skills to identify how to progress multiple and varied projects with the new alliances the business forms
• Ability to articulate a vision and gain the buy-in of key stakeholders
• Excellent presentation and written communication skills with an attention to detail
• Project management experience
• Excellent knowledge of Microsoft Office and Google Suite and high proficiency with Microsoft Excel / Google Sheets.
• Proficiency in data visualization (QuickSight Data Studio Tableau Power Pivot) and dashboard building is a plus.

Our Benefits

• Comprehensive Healthcare Plans
• Paid Time Off
• Retirement Plans
• Comprehensive Medical Dental and Vision Insurance Plans
• Education Benefits
• Paid Maternity and Paternity Leave
• Family Care Benefits
• Commuter Transit Program
• Subscription Discounts
• Employee Referral Program

#LI-Hybrid

Reasonable accommodation : Dow Jones Making Careers Newsworthy - We are an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race color religion sex sexual orientation gender identity or expression pregnancy age national origin disability status genetic information protected veteran status or any other characteristic protected by law. EEO / Disabled / Vets. Dow Jones is committed to providing reasonable accommodation for qualified individuals with disabilities in our job application and / or interview process. If you need assistance or accommodation in completing your application due to a disability email us at Please put Reasonable Accommodation in the subject line and provide a brief description of the type of assistance you need. This inbox will not be monitored for application status updates.

Business Area : Dow Jones - Partnerships & Licensing

Job Category : Sales

Union Status : Union role

Required Experience : Unclear Seniority

Key Skills : Internship,Data Warehousing,Adobe Flash,Database Administration,Logistics

Employment Type : Full-Time

Experience : years

Vacancy : 1