Partner Operations Manager

Siteimprove; Greater London; On-site; GBP 50,000 - 70,000; Full time

Job summary

A global technology company in Greater London is seeking a highly organized Partner Operations Manager to enhance their partner ecosystem. You will optimize partner processes, implement referral programs, and ensure cross-functional collaboration to drive satisfaction and revenue growth. Ideal candidates have 5+ years of SaaS experience and strong project management skills. This role requires a self-starter with a passion for enabling partner success.

Qualifications

• 5+ years of SaaS experience in partner enablement or a related role.
• Strong project management and organizational skills.
• Proven ability to work collaboratively across functions.

Responsibilities

• Manage and optimize operational processes across all partner segments.
• Develop and own the referral program for partners.
• Collaborate with internal teams to support and grow partnerships.

Skills

SaaS experience

Project management

Cross-functional collaboration

Creative problem-solving

Job description

Partner Operations Manager

We are looking for a highly organized, data and systems driven Channel Operations Manager to support the growth and operational excellence of Siteimproves global partner ecosystem. This role will be instrumental in managing and optimizing the end-to-end processes for all partner types, including referral partners, agencies, value-added resellers (VARs), managed service providers (MSPs), and international distributors. You will work closely with cross-functional teams, including Sales, Marketing, Legal, Finance, and Customer Success, to ensure scalable, efficient, and partner-friendly processes that drive partner satisfaction, revenue growth, and operational effectiveness.

What you will be doing

• Own and continuously improve the operational processes across all partner segments referral partners, agencies, VARs, MSPs, and distributors.
• Develop and own the referral program, ensuring a low-touch self service experience, from initial lead registration to pay-out of fees.
• Collaborate with Channel Sales leadership and PAMs to implement and refine partner tiering, incentive structures, and program frameworks.
• Partner with internal systems teams to ensure CRM and PRM systems are effectively supporting channel operations.
• Collaborate with Product Management to ensure partner enablement materials are aligned with product capabilities and roadmap.
• Collaborate cross-functionally with Sales, Product Marketing, Customer Success, and Professional Services to drive consistency in how we support and grow with our partners.
• Track and report on partner performance, pipeline, revenue attribution, and operational KPIs.
• Ensure data integrity and alignment between CRM, PRM, and financial systems for partner transactions.
• Collaborate with Finance to ensure accurate calculation and timely processing of partner incentives, rebates, and commissions.

What we will require of you

• 57 years of SaaS experience, with at least 4 years in partner enablement, partner programs, customer success, technical pre-sales, or a related role.
• Strong planning, organization, and project management capabilities.
• Creative problem-solving skills with the ability to adapt quickly in a dynamic environment.
• Proven track record of cross-functional collaboration and stakeholder management.
• A self-starter mindset and a passion for enabling others to succeed.
• Travel as needed

What we will love about you

• Experience working in or with ecosystems including CMS, DXP, Accessibility, Marketing Automation, SEO, Commerce, or Digital Analytics.
• Strong business acumen and ability to align product capabilities with partner value propositions.
• A collaborative, solutions-oriented mindset and a passion for inclusive digital experiences.

Siteimprove is an equal opportunity employer

All qualified applicants will receive consideration for employment without regard to race, color, sex, sexual orientation, gender identity, religion, national origin, disability, veteran status, age, marital status, pregnancy, genetic information, or other legally protected status.

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