Partner Customer Success Manager - Global SaaS Leader. Hybrid - 19914

RecruitmentRevolution.com; Uxbridge; Hybrid; GBP 34,000 - 40,000; Full time

Job summary

A global leader in business intelligence software is seeking an Account Development Manager in Uxbridge. This permanent role focuses on driving revenue growth through partner engagement in a supportive, high-performance environment. Candidates should have at least 3 years of experience in account management or customer success, with strong commercial awareness in SaaS. The position offers a salary of up to £40,000 plus company bonuses and benefits, making it a great opportunity for those passionate about partnership growth.

Benefits

Company bonuses

Benefits

Qualifications

• Minimum of 3 years in account management or customer success roles.
• Proven experience managing partner and customer relationships.
• Strong commercial awareness within SaaS business models.

Responsibilities

• Collaborate with partners to uncover growth opportunities.
• Handle partner support queries for smooth experiences.
• Monitor customer usage trends to identify revenue opportunities.

Skills

SaaS

Account Management

Customer Success

Stakeholder Relationships

Problem-Solving

Organizational Skills

Interpersonal Skills

Tools

Microsoft Office

CRM Systems

Job description

Are you an ambitious relationship-builder with a passion for driving growth in the SaaS space? Join a global leader in business intelligence software as an Account Development Manager , where you’ll play a pivotal role in accelerating revenue, strengthening partner engagement, and showcasing cutting-edge analytics solutions trusted by over 31,000 customers worldwide.

This is an exciting opportunity to step into a high-impact role within a multi award-winning organisation celebrating 30 years of innovation. If you thrive in a collaborative, high-performance environment and are ready to shape the future of partner success, we want to hear from you.

The Role at a Glance

Partner Customer Success / Account Development Manager

Hybrid Working / Uxbridge, West London HQ / (Thursdays Office Days)

Up to £40,000 DOE

Plus Company Bonus and Benefits

Permanent - Full Time

Hours : Monday to Friday, 9am to 5 : 30pm, 37.5 hours per week.

Line Manager : Head of Customer Growth

Company : International, market leading business intelligence software.

Values : Energy. Integrity. Performance. Teamwork.

Pedigree : Multi Award-Winning. 31,000 customers globally. MS Gold Partner. Cisco Partner. ISO 9001 & 27001.

Your Skills : SaaS. Experience Managing Stakeholder Relationships. 3+ years in Account Management or Customer Success. Growing existing accounts. Cross-selling / Up-selling. Experience managing Channel / Partner seller relationship.

Reporting to the Head of Customer Growth, the Account Development Manager (ADM) will play a key role in driving revenue growth across our partner channel. You will take ownership of all aspects of account development, identifying opportunities to upsell and cross-sell while strengthening engagement and showcasing the value of our products.

In this role, you’ll build and maintain strong customer relationships that foster growth, retention, and long-term loyalty. You will confidently demonstrate our solutions, communicate our value proposition, and drive product adoption across your accounts. Working collaboratively with internal teams, stakeholders, and partners, you will ensure commitments are met and relationships remain strong and productive.

Your Responsibilities

You will proactively collaborate with partners to uncover growth opportunities through increased licence volumes and the introduction of new products and services.

Alongside this, you will own partner support queries to deliver a smooth, high-quality experience that reflects Tollring’s standards. You will guide partners on how to best position and maximise our technology in line with partner agreements, delivering tailored product demonstrations that speak directly to partner and customer needs.

In this role, you will work closely with internal teams to ensure partner requests are actioned quickly and effectively, while monitoring customer usage trends daily, weekly, or monthly to boost engagement and identify revenue opportunities. You will spot early risks and take proactive steps to reduce churn, collaborating with colleagues across the business to provide a seamless, unified partner experience. Additionally, you’ll lead or support projects that drive revenue growth or enhance operational performance within the Customer Success team. Maintaining proactive and reactive contact with partners and accurately forecasting revenue - managing opportunities and risks with precision—are key to delivering ongoing success.

Skills and Qualifications

The successful ADM will have a minimum of 3 years’ experience in account management, customer success, or other client-facing roles, with clear potential for progression. The ideal candidate will :

• Possess strong commercial awareness, particularly within SaaS business models
• Have proven experience managing partner and customer relationships
• Be proficient in Microsoft Office applications and CRM systems for opportunity management
• Thrive on challenges and enjoy developing structured, strategic solutions
• Demonstrate the ability to learn products in depth and maintain a high level of technical understanding
• Bring strong problem-solving and troubleshooting abilities
• Show excellent organisational skills, with the capability to prioritise effectively and meet deadlines
• Exhibit strong interpersonal and communication skills for both internal and external engagement
• Show determination and persistence in managing opportunities and resolving queries

Personal Attributes

• Be a proactive team player with a positive, “can-do” attitude and the ability to use their initiative
• Demonstrate exceptional attention to detail and take pride in delivering high-quality work
• Communicate clearly and confidently, both in writing and verbally, with strong interpersonal skills
• Be personable, decisive, adaptable, presentable, and articulate
• Uphold high personal and ethical standards aligned with company values

If you’re ready to take the next step in your SaaS career and make a measurable impact within a forward-thinking, values-driven tech leader, we’d love to hear from you. Bring your commercial acumen, your passion for partnership growth, and your drive to perform - and join a business where teamwork, integrity, energy, and excellence are at the heart of everything we do.

Apply today and become a key force in driving the next chapter of Tollring’s global success.

Tollring, an equal opportunities employer, pride themselves on their already diverse workforce and they are committed to equal employment opportunities.

If you have a disability or support need and require adjustments / support to allow you to apply for this role or attend the interviews, please let us know as soon as possible and they will do everything possible to accommodate you.

Application notice... We take your privacy seriously. When you apply, we shall process your details and pass your application to our client for review for this vacancy only. As you might expect you may be contacted by email, text or telephone. Your data is processed on the basis of our legitimate interests in fulfilling the recruitment process. Please refer to our Data Privacy Policy & Notice on our website for further details.

If you have any pre-application questions please contact us first quoting the job title & ref. Good luck, Team RR.