Part-Time Tech-Savvy Retail Advisor

Virgin Media O2

Yeovil

On-site

GBP 1,860,000 - 2,066,000

Part time

9 days ago

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Benefits offered by this job

Bupa healthcare

Wellbeing support

Life cover

Pension

Generous holiday

Birthday off

Discounts on broadband, TV and mobile

Cycle2Work scheme

Dental insurance

Neurodiversity assessments

Virgin Family platform

O2 Priority

Job summary

Virgin Media O2 is seeking a part-time Retail Advisor in Yeovil to guide customers on our range of mobile, broadband and entertainment products. You will help select the right price plans, demonstrate features, and resolve queries while delivering memorable experiences.

The role emphasizes customer care, teamwork, and achievement of store targets. A supportive induction and ongoing coaching accompany your development in a fast-paced retail environment.

Qualifications

Confident and strong communication skills.
Passion for delivering great customer experiences.
Resilience and motivation to meet individual and team targets.
Flexibility to adapt to different customers, products and priorities.
Willingness to learn in a fast-paced retail environment.

Responsibilities

Help customers choose products including mobile, SIMs, accessories and entertainment.
Assist with price plans and setup tailored to lifestyle.
Showcase technology and accessibility features to customers.
Take ownership of queries, resolve issues and build trust.
Work with the team to hit store targets and customer satisfaction.

Skills

Communication skills

Customer experience

Resilience & targets

Flexibility

Willingness to learn

Job description

The role emphasizes customer care, teamwork, and achievement of store targets. A supportive induction and ongoing coaching accompany your development in a fast-paced retail environment.

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