Tech-Savvy Retail Advisor - Part-Time & Customer Champion

Virgin Media O2; King's Lynn; On-site; GBP 15,000 - 21,000; Part time

Benefits offered by this job

Bupa healthcare

Wellbeing support

Life cover

Pension

Generous holiday

Birthday day off

Discounts on broadband, TV and mobile

Cycle2Work schemes

Dental insurance

Job summary

Virgin Media O2 is seeking a part-time Retail Advisor in King's Lynn to help customers choose from a wide range of products including mobile phones, SIMs, accessories, broadband and TV packages, and to set up suitable price plans. You will deliver friendly, knowledgeable support, resolve issues promptly and work with the team to hit store targets while creating positive, memorable experiences.

Induction and ongoing coaching are provided, with shifts that cover store hours, including evenings and

Qualifications

• Confidence and strong communication skills.
• A genuine passion for delivering great customer experiences.
• Resilience and motivation to work towards individual and team targets.
• Flexibility to adapt to different customers, products and priorities.
• An open mindset and willingness to learn in a fast-paced retail environment.

Responsibilities

• Help customers choose from our range of products, including mobile phones, tablets, SIMs, accessories, broadband and our TV entertainment packages.
• Support customers in finding the right price plan and setup for their lifestyle.
• Confidently showcase new and existing technology, demonstrating features like accessibility tools.
• Take ownership of customer queries, resolving issues and building trust.
• Work with your team to achieve store targets and strong customer satisfaction outcomes.

Skills

Confidence and strong communication

Customer service mindset

Resilience

Flexibility

Willingness to learn

Job description

Virgin Media O2 is seeking a part-time Retail Advisor in King's Lynn to help customers choose from a wide range of products including mobile phones, SIMs, accessories, broadband and TV packages, and to set up suitable price plans. You will deliver friendly, knowledgeable support, resolve issues promptly and work with the team to hit store targets while creating positive, memorable experiences.

Induction and ongoing coaching are provided, with shifts that cover store hours, including evenings and