Part-Time Store Team Leader: Coaching & Customer Experience

Co-op; Broadstairs; On-site; GBP 80,000 - 100,000; Part time

Job summary

A well-known retail company in Broadstairs seeks a Customer Team Leader to deliver excellent customer service and supervise the store team. The role requires leadership skills, flexibility for various shifts, and a genuine commitment to customer needs. Benefits include full training, a 30% discount on products, 36 days of holiday, and support for career progression. Join a diverse team and help build a welcoming environment for customers and colleagues.

Benefits

36 days holiday

Pension scheme with up to 10% employer contribution

Access to virtual healthcare services

30% discount on all Co-op products

Paid training

Qualifications

• Genuine care for customers and members.
• Ability to balance leadership and hands-on work.
• Great people skills.
• Strong organisational and problem-solving skills.
• Desire to learn and develop leadership skills.
• Flexibility to work various shifts.

Responsibilities

• Provide friendly and thoughtful service.
• Coach and train the team to develop their capabilities.
• Ensure the store is safe and operational.
• Manage stock accuracy and diligence checks.
• Deputise for the store manager as needed.
• Introduce new products and services.
• Engage with the local community.

Skills

Customer service

Leadership

Organisational skills

Problem-solving

Team collaboration

Job description

A well-known retail company in Broadstairs seeks a Customer Team Leader to deliver excellent customer service and supervise the store team. The role requires leadership skills, flexibility for various shifts, and a genuine commitment to customer needs. Benefits include full training, a 30% discount on products, 36 days of holiday, and support for career progression. Join a diverse team and help build a welcoming environment for customers and colleagues.