Part Time Receptionist

CVS Group UK; Portsmouth; On-site; GBP 10,000 - 40,000; Part time

Job summary

A leading veterinary service provider in Portsmouth is seeking an enthusiastic individual to join Harbour Veterinary Hospital as a Veterinary Receptionist. This role involves answering phones, booking appointments, and providing excellent customer service. Candidates should have previous receptionist experience and a love for animals. The position offers part-time hours with a supportive team environment and various benefits.

Benefits

Generous annual leave of 5 weeks plus Bank Holidays

Staff discount on veterinary bills and products

Employee Assistance Programme for mental health support

Qualifications

• Previous receptionist experience is essential; veterinary experience is a plus.
• Resilient with the ability to cope with potentially distressing and emotional situations.
• Strong empathy and communication skills.

Responsibilities

• Answering phones and booking appointments.
• Responding to queries via phone, in person and email.
• Registering new clients.
• Completing insurance forms.
• Dispensing medications.
• Taking payments.
• Providing a warm and welcoming experience to clients.

Skills

Excellent communicator

Customer service skills

Proficiency in Microsoft Office

Ability to cope with emotional situations

Teamwork skills

Job description

Overview

Are you passionate about making pets a priority? Here at CVS, we share that passion. We are seeking an enthusiastic individual with a love for animals to join Harbour Veterinary Hospital as a Veterinary Receptionist.

Location

Harbour Veterinary Hospital, Anchorage Park, Portsmouth

Contract and Hours

Contract: Permanent

Hours: 22.5 per week

Shift Pattern: Monday 8am-2pm, Wednesday 4pm-8pm, Thursday 4pm-8pm, Friday 8am-2pm, every other Sunday 8am-1pm

About Harbour Veterinary Hospital

Take a look at the practice here:

Harbour Veterinary Hospital is part of CVS Group plc, one of the largest integrated veterinary services providers in the UK. CVS focuses on veterinary practices, diagnostic laboratories and an e-commerce division, with a shared mission to make pets a priority.

Role: Veterinary Receptionist

We are looking for a receptionist who will contribute to a warm, welcoming client experience and support the veterinary team on a daily basis.

Day-to-day duties

• Answering phones and booking appointments
• Responding to queries via phone, in person and email
• Registering new clients
• Completing insurance forms
• Dispensing medications
• Taking payments
• Providing a warm and welcoming experience to clients arriving at the practice

What we're looking for

• Previous receptionist experience is essential; veterinary experience is a plus
• Resilient with the ability to cope with potentially distressing and emotional situations
• Excellent communicator with strong empathy
• Excellent customer service skills and experience dealing with members of the public
• A positive attitude and excellent teamwork skills
• Proficiency in Microsoft Office and other database management/operating systems

What we can offer

• Salary in line with the National Living Wage (as of 1 April 2025)
• Generous annual leave entitlement of 5 weeks per year plus Bank Holidays (pro rata)
• Supportive and collaborative team environment
• Staff discount on veterinary bills and products
• Employee Assistance Programme and access to mental health support
• And more

Right to Work

CVS is unable to accept or progress applications from candidates without the Right to Work in the UK, as we cannot provide visa sponsorship for our clinical support roles.

How to apply

To apply for this position, please click the 'Apply Now' button below.

We are committed to being a fully inclusive place to work where all colleagues are encouraged and supported to be themselves, where difference is celebrated and where everyone can perform at their best.

Note

We cannot sponsor visas for this role due to Home Office criteria. If you require more information, please contact CVS.