Part-Time Patient Services & Care Coordinator

Sussex Primary Care Limited; Wadhurst; Hybrid; GBP 15,000 - 22,000; Part time

Job summary

Sussex Primary Care Limited is seeking a part-time Patient Services Advisor for Wadhurst Medical Group. You will be the frontline contact for patients, handling calls, emails and registrations, and supporting clinical administration with care and accuracy.

Working within a multidisciplinary team, you will coordinate appointments, process referrals, and uphold NHS procedures while maintaining patient confidentiality.

Qualifications

• General Practice experience desirable.
• Customer care experience essential.

Responsibilities

• Answering the telephone and monitoring emails.
• Booking appointments and processing registrations and admin tasks.
• Processing prescriptions and NHS/private referrals, generating and monitoring e-RS worklists.
• Support for private work from patients or external organisations such as insurers.
• Maintain effective communication with patients and professionals via face-to-face, phone, or email.
• Participate in staff duty rota and cover during absences.
• Promote good staff relations and motivation.
• Ensure adherence to computer security protocols.
• Escalate patient complaints to Practice Management.

Skills

General Practice experience

Customer care experience

Job description

Sussex Primary Care Limited is seeking a part-time Patient Services Advisor for Wadhurst Medical Group. You will be the frontline contact for patients, handling calls, emails and registrations, and supporting clinical administration with care and accuracy.

Working within a multidisciplinary team, you will coordinate appointments, process referrals, and uphold NHS procedures while maintaining patient confidentiality.