Part-Time Patient Services Lead, GP Practice Administration

The Methodist Church in Britain; England; On-site; GBP 17,000 - 22,000; Full time

Job summary

Sussex Primary Care is seeking to appoint a capable supervisor to lead the administrative and reception team in a GP practice. The role focuses on overseeing coding, prescriptions, and correspondence, while running staff rotas and development of the team, alongside the Practice Manager.

The post is a 30-hour week, patient-facing role, with fit depending on supervisory experience and the ability to work without direct supervision in an office setting.

Qualifications

• GCSE grade A-C in English and Maths.
• Supervisory experience.
• Working in an office environment.
• Working without direct supervision.
• Managing large, time-sensitive workloads.
• Experience working with the general public.

Responsibilities

• Lead and support the administrative and reception team.
• Oversee administrative processes including coding, prescriptions, correspondence and task management.
• Take a lead role in accurate coding, invoicing and delivery of income targets.
• Manage rotas, annual leave, sickness absence and workforce planning to maintain cover.
• Lead, motivate and develop the team through supervision, appraisal and objective setting.
• Manage induction, training, onboarding and the team's mandatory training compliance.
• Ensure efficient service delivery and high standards of patient communication across phone, email, website and social media.
• Keep patient-facing information accurate, accessible and up to date.
• Support the Practice Manager with complaints, investigations and service improvement.
• Provide leadership and operational cover during high demand, absence or vacancy.
• Liaise with secondary care, social services and other stakeholders.
• Foster a positive, collaborative, patient-centred team culture.

Education

GCSE grade A-C in English and Maths

Tools

Word

Excel

Outlook

Databases

Job description

Sussex Primary Care is seeking to appoint a capable supervisor to lead the administrative and reception team in a GP practice. The role focuses on overseeing coding, prescriptions, and correspondence, while running staff rotas and development of the team, alongside the Practice Manager.

The post is a 30-hour week, patient-facing role, with fit depending on supervisory experience and the ability to work without direct supervision in an office setting.