Part-Time Patient Services Coordinator – GP Practice

The Coastal Partnership; Great Yarmouth; On-site; GBP 14,000 - 21,000; Part time

Benefits offered by this job

5 weeks annual leave

Job summary

The Coastal Partnership is seeking a courteous Patient Services Coordinator to welcome patients, answer calls, direct them to the appropriate clinician, and schedule appointments with professionalism and warmth.

You will manage electronic requests, update patient records in the clinical system (SystmOne), handle mail and emails, register new patients, and support general administrative tasks. The role is part-time with specific weekday shifts and 5 weeks' annual leave.

Qualifications

• Experience in a customer service or administrative role.
• Excellent communication skills, verbal and written.
• Proficiency with computer systems and software.
• Strong organisational skills and attention to detail.
• Ability to multitask and work under pressure in a fast-paced environment.
• Empathic and patient-centred approach to customer service.

Responsibilities

• Welcome patients and respond to enquiries with warmth and professionalism.
• Answer calls, direct patients to clinicians, and schedule appointments.
• Assist with general administrative tasks to maintain practice efficiency.
• Manage electronic requests, update patient records, and handle email correspondence.
• Register new patients, distribute mail, and maintain patient communication in the clinical system.

Skills

Customer service

Administrative tasks

Communication

Computer literacy

Organisation

Multitasking

Empathy

Confidentiality

Education

GCSE or equivalent

NVQ Level 2

Tools

SystmOne

Microsoft Word

Microsoft Excel

Job description

The Coastal Partnership is seeking a courteous Patient Services Coordinator to welcome patients, answer calls, direct them to the appropriate clinician, and schedule appointments with professionalism and warmth.

You will manage electronic requests, update patient records in the clinical system (SystmOne), handle mail and emails, register new patients, and support general administrative tasks. The role is part-time with specific weekday shifts and 5 weeks' annual leave.