Patient Access & Care Coordinator

NHS Jobs; Warrington; On-site; GBP 20,000 - 22,000; Full time

Benefits offered by this job

Training provided

Job summary

NHS Jobs in Warrington is seeking a friendly, professional Receptionist/Patient Adviser to join a busy GP practice. You will provide a front-desk service, welcome patients and visitors, handle enquiries by phone and in person, and book, amend and cancel appointments using practice systems (including SystemConnect).

You will signpost patients to the right service, support improved access to care, and assist with admin tasks such as processing prescriptions, managing records, and registering new

Qualifications

• Excellent communication and interpersonal skills in a busy front-desk environment.
• Ability to remain calm and professional when handling enquiries.
• Organised and detail-oriented with a high level of accuracy.

Responsibilities

• Provide a professional front-desk reception service.
• Welcome patients and visitors and handle enquiries in person and by phone.
• Book, amend and cancel appointments using practice systems (including SystemConnect).
• Process appointment requests and support triage processes.
• Signpost patients to appropriate services and improve access to care.
• Manage admin tasks such as processing prescriptions and medical records.

Skills

Communication

Interpersonal skills

Calm under pressure

Organisational skills

Confidentiality

Team player

Tools

SystemConnect

Job description

NHS Jobs in Warrington is seeking a friendly, professional Receptionist/Patient Adviser to join a busy GP practice. You will provide a front-desk service, welcome patients and visitors, handle enquiries by phone and in person, and book, amend and cancel appointments using practice systems (including SystemConnect).

You will signpost patients to the right service, support improved access to care, and assist with admin tasks such as processing prescriptions, managing records, and registering new