Patient Services Co-ordinator

NHS Jobs; Greater London; On-site; GBP 23,000 - 29,000; Full time

Job summary

NHS Jobs is seeking a Patient Services Coordinator to support a GP practice across reception and administrative tasks. You will help patients access the right service and ensure information, correspondence, tasks and referrals are handled accurately and promptly.

The role requires strong communication, organisational and IT skills, with attention to detail and the ability to work calmly under pressure. Collaboration with colleagues and willingness to learn practice systems are essential.

Qualifications

• Experience in reception, administration or patient-facing role.
• Good communication, organisation and IT skills.
• Strong attention to detail and ability to prioritise work.
• Maintaining confidentiality and working as part of a team.
• Willingness to learn practice systems and procedures.

Responsibilities

• Welcome and assist patients and visitors, answer telephone calls and respond to queries through digital channels.
• Manage appointment requests, patient registrations and updates to patient records.
• Process incoming post, emails, clinical documents and digital inboxes, including Accurx and ERS.
• Review administrative tasks, gather relevant information and resolve routine queries within agreed procedures.
• Escalate clinical or urgent concerns appropriately.
• Process referrals, Advice and Guidance requests, prescription requests and delegated reports or forms.
• Support clinicians and colleagues with data entry, scanning, filing and other administrative work.
• Check non-NHS work for completeness and record chargeable work in line with practice procedures.
• Maintain confidentiality and follow information governance, safeguarding, health and safety and security procedures.
• Work flexibly with colleagues to provide cover, share workload and maintain a consistent service.

Skills

Reception experience

Administrative experience

Patient-facing

Communication skills

Organisation skills

IT skills

Attention to detail

Prioritisation

Teamwork

Confidentiality

Tools

Accurx

ERS

Job description

Patient Services Coordinator

Reports to: Patient Services Manager, Deputy Practice Manager or Practice Manager

Job summary

The Patient Services Coordinator provides a friendly, efficient service for patients and visitors while supporting the clinical and administrative work of the practice. The postholder works across reception and administrative functions, helping patients access the right service and ensuring that information, correspondence, tasks and referrals are handled accurately and promptly.

Main duties

• Welcome and assist patients and visitors, answer telephone calls and respond to queries through digital channels.
• Manage appointment requests, patient registrations and updates to patient records.
• Process incoming post, emails, clinical documents and digital inboxes, including Accurx and ERS.
• Review administrative tasks, gather relevant information and resolve routine queries within agreed procedures.
• Escalate clinical or urgent concerns appropriately.
• Process referrals, Advice and Guidance requests, prescription requests and delegated reports or forms.
• Support clinicians and colleagues with data entry, scanning, filing and other administrative work.
• Check non-NHS work for completeness and record chargeable work in line with practice procedures.
• Maintain confidentiality and follow information governance, safeguarding, health and safety and security procedures.
• Work flexibly with colleagues to provide cover, share workload and maintain a consistent service.

Person specification

The postholder will have experience in reception, administration or a patient-facing role, preferably in a GP practice or NHS setting. They will have good communication, organisation and IT skills; strong attention to detail; and the ability to prioritise work, use initiative and remain calm when dealing with challenging situations. They must be able to maintain confidentiality, work well as part of a team and be willing to learn practice systems and procedures.