Customer Service Advisors

Careline Support Ltd; Ringwood; On-site; GBP 22,000 - 26,000; Part time

Job summary

A dedicated customer support firm in Ringwood seeks personable and diligent individuals for part-time night shifts at their call center. The role involves providing direct telephone support to customers during the night. Candidates should have excellent customer service experience, great listening skills, and the ability to stay calm under pressure. The company promises extensive training, a supportive team, and various employee benefits. Join us to make a positive difference in our clients' lives.

Benefits

30 days holiday, pro rata

Free on-site parking

Fantastic colleague benefits

Extensive training

Career development opportunities

Free tea and coffee

Qualifications

• Experience in emergency call centers preferred.
• Good standard of English essential.
• Motivated and reliable.

Responsibilities

• Provide direct telephone support throughout the night.
• Offer reassurance and support to callers.
• Handle customer queries calmly and efficiently.

Skills

Customer service experience

Listening skills

Calm under pressure

Empathy

Flexibility

IT skills

Job description

• Location: Office based in Ringwood, Hampshire
• Salary: From £24,000 per annum, pro rata, inclusive of night enhancement, dependent on experience
• Hours: Part-time, 28 hours per week
• Shifts: 22:30-06:30, rotating as 4 on / 4 off
  Rota includes Bank Holidays which are given back as additional leave days

Due to the fantastic success of Careline Support Ltd, we are delighted to be expanding our team in Ringwood by extending our opening hours to provide 24/7 wrap around, telephone-based customer service for our retired Homeowners and other clients at their time of need.

We are recruiting for personable and diligent ‘night-owls’ to join our call centre team to provide direct telephone support throughout the night.

If you’re looking for night-time hours and can do a fantastic job of staying calm under pressure whilst listening, offering reassurance and taking responsive action, we want to hear from you.

About you

• You’ll be a ‘night owl’ happy to work between 10.30pm and 6.30am
• We are looking for people with great customer service experience and relevant skills from all backgrounds and in particular, emergency call centres
• You will be a great listener and communicator, motivated, reliable, resilient, empathetic, flexible, calm in a crisis and with good common sense!
• A good standard of English and IT skills is essential

Why work for us?

• 30 days holiday inclusive of Bank Holidays, pro rata
• Safe, secure and contemporary offices based in Ringwood
• Free on-site parking
• Fantastic Colleague Benefits (eye care, reward schemes, life assurance, pension)
• Supportive and friendly team
• Free tea and coffee (as much as you can drink!)
• Extensive training from your initial induction and throughout your career
• Career development opportunities
• Rewarding work; you’ll be making a positive difference on every call
• No sales, just great customer service!

More about us

Established in 2020, Careline Support Ltd provides a telephone support service to over 10,000 Homeowners in the UK, supporting them to achieve a safe and secure lifestyle and enjoy their retirement. We are committed to maintaining a first-class level of service at all touch points. The creation of Careline has enabled us to elevate our service and our amazing call handling team ensures that no-one is alone in an emergency. Working from our modern offices in Ringwood, Careline are breaking the mould of other call centre environments.

There is no better feeling than making a difference to someone’s life and that is exactly what we do here at Careline Support Ltd every day.

Company Values - TORCH – Trust – Openness – Respect – Communication - Honesty

How to join us

We are looking for the very best people to join our business, so if you feel you have the skills and attributes to make a difference and you want to be part of our success story, apply today!

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