Part-Time GP Practice Receptionist | Patient Concierge

Primary Care Sheffield; Sheffield; On-site; GBP 22,000 - 27,000; Part time

Job summary

Primary Care Sheffield is seeking a Part-time Receptionist at Darnall Primary Care Centre in Sheffield. You will be the first point of contact, welcoming patients and supporting the team with routine admin tasks to keep the practice running smoothly.

The role requires excellent communication, strong organisational skills and competence with IT systems; SystmOne experience is beneficial. A friendly, patient-focused approach is essential in this supportive, team-based environment.

Qualifications

• Previous reception experience is essential, ideally in a GP Practice or healthcare environment.
• Excellent communication and interpersonal skills, with a friendly, professional and patient-focused approach.
• Strong organisational and administrative skills, with the ability to prioritise tasks, multitask and manage a busy workload effectively.
• Confident with technology and using IT systems; SystmOne experience is beneficial.

Responsibilities

• Welcome patients as the first point of contact and check details, supporting their journey in practice.
• Answer phones, reply to emails, register patients, update records, support with prescriptions and document scanning or processing.
• Act as a chaperone during clinical examinations when required, ensuring support for patients and clinicians.
• Liaise with other agencies, secondary care providers, patients, families and carers on behalf of clinicians when requested.
• Handle tasks with a professional, friendly manner, delivering excellent customer service to patients and visitors.
• Use SystmOne for booking, amending or cancelling appointments and updating patient details.
• Maintain confidentiality, discretion and professionalism at all times, handling sensitive patient information appropriately.
• Undertake relevant training and apply up-to-date knowledge of data protection, safeguarding and patient care.

Skills

Reception experience

Communication skills

Organisational skills

IT skills

SystmOne experience

Customer service

Tools

SystmOne

Job description

Primary Care Sheffield is seeking a Part-time Receptionist at Darnall Primary Care Centre in Sheffield. You will be the first point of contact, welcoming patients and supporting the team with routine admin tasks to keep the practice running smoothly.

The role requires excellent communication, strong organisational skills and competence with IT systems; SystmOne experience is beneficial. A friendly, patient-focused approach is essential in this supportive, team-based environment.