Receptionist - Darnall

Primary Care Sheffield; Sheffield; On-site; GBP 22,000 - 27,000; Part time

Job summary

Primary Care Sheffield is seeking a Part-time Receptionist at Darnall Primary Care Centre in Sheffield. You will be the first point of contact, welcoming patients and supporting the team with routine admin tasks to keep the practice running smoothly.

The role requires excellent communication, strong organisational skills and competence with IT systems; SystmOne experience is beneficial. A friendly, patient-focused approach is essential in this supportive, team-based environment.

Qualifications

• Previous reception experience is essential, ideally in a GP Practice or healthcare environment.
• Excellent communication and interpersonal skills, with a friendly, professional and patient-focused approach.
• Strong organisational and administrative skills, with the ability to prioritise tasks, multitask and manage a busy workload effectively.
• Confident with technology and using IT systems; SystmOne experience is beneficial.

Responsibilities

• Welcome patients as the first point of contact and check details, supporting their journey in practice.
• Answer phones, reply to emails, register patients, update records, support with prescriptions and document scanning or processing.
• Act as a chaperone during clinical examinations when required, ensuring support for patients and clinicians.
• Liaise with other agencies, secondary care providers, patients, families and carers on behalf of clinicians when requested.
• Handle tasks with a professional, friendly manner, delivering excellent customer service to patients and visitors.
• Use SystmOne for booking, amending or cancelling appointments and updating patient details.
• Maintain confidentiality, discretion and professionalism at all times, handling sensitive patient information appropriately.
• Undertake relevant training and apply up-to-date knowledge of data protection, safeguarding and patient care.

Skills

Reception experience

Communication skills

Organisational skills

IT skills

SystmOne experience

Customer service

Tools

SystmOne

Job description

Weare looking for a Part-time Receptionist to join our team and play a vital rolein helping patients access the care and support they need.

This is a close-knit and supportive team wherecolleagues work together to keep the practice running smoothly and ensure everypatient feels welcomed, valued and respected.

For more information, please email Paula Rodgers,Support Manager on [e-mail]

Main duties of the job

Darnall Primary Care Centre is a large busy practiceserving a diverse local community, you will be the first point of contact forpatients providing a warm and approachable welcome and excellent customerservice and support to patients alongside efficient administrative support tothe practice, clinicians and wider team.

About us

Primary Care Sheffield (PCS) is a not-for-profit healthcare organisation delivering NHS services across Sheffield, including primary care, community services and mental health. We work in partnership with NHS organisations, GP practices and local communities to break down barriers to different types of services and bring high-quality, accessible care closer to the places people live.

Our values are at the heart of everything we do, they shape how we work and how we treat one another, our values are to be innovative, open, person-centred, ambitious and empowering. We are committed to creating a supportive and inclusive environment where our people can develop, contribute ideas and make a meaningful difference to the patients and communities we serve.

PCS is a Disability Confident employer committed to a supportive and inclusive workplace. We welcome applications from people of all backgrounds. If you need reasonable adjustments or additional support during the recruitment process, please let us know when you apply.

Your application is an opportunity to tell us about you. We encourage you to use your own words to describe your experience, achievements, and motivation. Whilst AI tools may be used to help structure or proofread your application, the content must be an authentic reflection of your own knowledge and experience with applications that include unedited AI-generated text such as placeholder wording, prompts or template instructions, automatically declined.

Job responsibilities

• Welcome patients asthe first point of contact checking their details and supporting them throughtheir journey in practice.
• Complete a numberof administrative duties including answering the phones, replying to emailqueries, registering patients, updating records, supporting with prescriptionrequests and scanning or processing documents and post.
• Act as achaperone during clinical examinations when required, ensuring patients /clinicians are supported in line with practice policies and procedures.
• Liaise with otheragencies, secondary care providers, patients, families and carers on behalf ofclinicians when requested.
• Handle any taskor enquiry in a professional and friendly manner ensuring we give the bestcustomer service to patients and visitors.
• Use SystmOne forbooking, amending or cancelling appointments, updating contact details andsupport clinicians with prescriptions, letters or notes for patients.
• Manage requests,respond to enquiries and direct patients to the appropriate team or service.
• Maintain a highstandard of confidentiality, discretion and professionalism at all times,handling sensitive patient information appropriately and treating all patientswith dignity, respect and compassion.
• Undertakerelevant training and apply up-to-date knowledge of confidentiality, dataprotection, safeguarding and patient care, ensuring all duties are carried outin line with practice policies, procedures and best practice.

Person Specification

Experience

• Previous reception experience is essential, ideally in a GP Practice or other healthcare environment.
• Excellent communication and interpersonal skills, with a friendly, professional and patient-focused approach.
• Strong organisational and administrative skills, with the ability to prioritise tasks, multitask and manage a busy workload effectively.
• Confident with technology and using IT systems / Microsoft Office, any SystmOne experience is beneficial.
• A calm, flexible and proactive approach, with the ability to adapt to changing priorities and handle challenging situations professionally.

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

£24,852.66 a yearFTE, pro rata for part time employees