GP Practice Receptionist | Patient Concierge & Admin

Rochdale Health Alliance; North West Leicestershire; On-site; GBP 12,000 - 17,000; Full time

Job summary

Rochdale Health Alliance is seeking a friendly GP Receptionist to be the first point of contact for patients, handling bookings and inquiries in a busy primary care setting.

The role requires strong communication, organisational skills and a commitment to patient confidentiality, with experience using EMIS and a willingness to work on a rota basis between 8:00am and 6:30pm, Monday to Friday.

Qualifications

• Educated to GCSE standard including Maths and English.
• Commitment to personal and professional development.
• Experience in a customer facing role and/or office environment.
• Experience of working in a primary care environment and using EMIS/DOCMAN.

Responsibilities

• Greeting and booking in patients for surgeries and clinics.
• Dealing with patient enquiries efficiently and courteously.
• Receiving and recording telephone messages then taking appropriate action.
• Making appointments on EMIS, processing on-the-day and future appointments.
• Pulling and filing medical records as necessary.
• Taking home visit requests.
• Receiving specimens from patients and ensuring details are recorded with health and safety procedures.
• Tidying waiting area and managing leaflets.

Skills

Customer service

Communication

Organization

IT skills

Teamwork

English proficiency

Education

GCSE Maths & English

Tools

EMIS/DOCMAN

MS Office

Job description

Rochdale Health Alliance is seeking a friendly GP Receptionist to be the first point of contact for patients, handling bookings and inquiries in a busy primary care setting.

The role requires strong communication, organisational skills and a commitment to patient confidentiality, with experience using EMIS and a willingness to work on a rota basis between 8:00am and 6:30pm, Monday to Friday.