Patient Access & Front Desk Coordinator (GP Practice)

Primary Care Sheffield; Sheffield; On-site; GBP 22,000 - 27,000; Full time

Job summary

Mulberry Practice in Sheffield is seeking two Receptionists to welcome patients, deliver friendly customer service, and provide efficient administrative support to clinicians and the wider team. You will be the first point of contact and play a vital role in helping patients access care.

The role requires excellent communication, organisational skills, and the ability to handle multiple tasks in a busy primary care setting.

Qualifications

• Previous reception experience is essential.
• Excellent communication and interpersonal skills.
• Strong organisational and administrative skills.
• Confident with technology and using IT systems, including Microsoft Office; SystmOne experience is beneficial.

Responsibilities

• Welcome patients as the first point of contact and support them through their journey in practice.
• Perform administrative duties: answer phones, respond to emails, register patients, update records, process prescriptions and scan documents.
• Act as chaperone during clinical examinations when required and support clinicians and patients.
• Liaise with other agencies, patients, families and carers as requested by clinicians.
• Maintain confidentiality and professionalism at all times and handle sensitive patient information.

Skills

Reception experience

Communication skills

Interpersonal skills

Organisation & administration

Tools

Microsoft Office

SystmOne

Job description

Mulberry Practice in Sheffield is seeking two Receptionists to welcome patients, deliver friendly customer service, and provide efficient administrative support to clinicians and the wider team. You will be the first point of contact and play a vital role in helping patients access care.

The role requires excellent communication, organisational skills, and the ability to handle multiple tasks in a busy primary care setting.