Roving Receptionist

The Methodist Church in Britain; Sheffield; On-site; GBP 12,000 - 18,000; Part time

Job summary

The Methodist Church in Britain is advertising a zero-hours Roving Receptionist role with Primary Care Sheffield, a not-for-profit NHS partner delivering services across the city. The post-holder will cover reception at any of the nine GP practices and move between sites as required, handling patient contact, appointments and records on SystmOne.

Travel between practices is essential, with shifts fitted around other commitments.

Qualifications

• Previous reception or strong customer service experience, ideally in a busy public-facing environment.
• Nice to have GP practice or healthcare environment experience.

Responsibilities

• Act as first point of contact for patients, welcoming them and checking their details.
• Book, amend and cancel appointments on SystmOne.
• Answer phones and reply to emails, directing patients to the right team or service.
• Register patients, update records and scan or process documents and post.
• Support clinicians with prescriptions, letters and notes for patients.
• Act as chaperone for patients when required.
• Handle sensitive patient information with confidentiality and discretion.
• Provide professional, friendly customer service to patients and visitors.
• Travel between GP practices across Sheffield as required.

Skills

Excellent communication

Organisational skills

IT systems confidence

Typing skills

Tools

SystmOne

Microsoft Office

Job description

This is a zero-hours Roving Receptionist post with Primary Care Sheffield, a not-for-profit body delivering NHS services across the city. The post-holder covers reception at any of the nine GP practices the organisation works with, handling patient contact, appointments and records on SystmOne. Its distinctive feature is moving between sites at short notice, with shifts that can be fitted around other commitments. Travel between practices is an essential requirement.

What the job involves

• Act as first point of contact for patients, welcoming them and checking their details
• Book, amend and cancel appointments on SystmOne
• Answer phones and reply to emails, directing patients to the right team or service
• Register patients, update records and scan or process documents and post
• Support clinicians with prescriptions, letters and notes for patients
• Act as chaperone for patients when required
• Handle sensitive patient information with confidentiality and discretion
• Provide professional, friendly customer service to patients and visitors
• Undertake training and apply up-to-date knowledge of confidentiality, data protection, safeguarding and patient care
• Cover reception at any of the nine practices as required

Experience

• Previous reception or strong customer service experience, ideally in a busy public-facing environment

Skills & knowledge

• Excellent communication and interpersonal skills with a friendly, patient-focused approach
• Strong organisational and administrative skills, prioritising and managing a busy workload
• Confidence using IT systems and Microsoft Office
• Good typing skills

Other

• Able to travel between GP practice sites across Sheffield

Nice to have

• Previous experience in a GP practice or other healthcare environment
• Experience of SystmOne