Part-Time GP Medical Receptionist — Patient-Centered Front Desk

Borough Road & Nunthorpe Medical Group; Tees Valley, Sunderland; Presencial; GBP 14.000 - 17.000; A tiempo parcial

Descripción de la vacante

Borough Road & Nunthorpe Medical Group is recruiting a Medical Receptionist for a part-time role across 3 days, 30 hours per week, with shifts from 7.30am to 6.00pm on weekdays. The post covers two central Middlesbrough and Nunthorpe sites, prioritising friendly, organised, and empathetic patient care from the first point of contact.

The ideal candidate will have good IT skills, experience in a GP setting or SystmOne knowledge, and a passion for high-quality patient services.

Formación

• Educated to GCSE level or equivalent.
• Experience of working with the general public.
• Experience of administrative duties.
• Excellent communication skills (written and oral).
• Clear polite telephone manner.
• Competent in the use of Office and Outlook.
• Good team player.
• Good interpersonal skills.
• Polite and confident.
• Flexible and cooperative.
• Motivated.
• Sensitive and empathetic in distressing situations.
• GCSE Mathematics and English (Level 4 or Grade C) or above.
• Experience of working in a Primary Care setting.

Responsabilidades

• To be responsible for undertaking a wide range of reception duties and the provision of general support to the multidisciplinary team. Duties can include, but are not limited to, greeting and directing patients, effective use of the appointment system, booking appointments, processing information and assisting patients as required.
• To act as the central point of contact for patients, the distribution of information, messages and enquiries for the clinical team, liaising with multidisciplinary team members and external agencies such as secondary care and community service providers.
• Maintain and monitor the practice appointment system.
• Process telephone and requests for eConsults.
• Answer incoming phone calls, transferring calls or dealing with the caller's request appropriately
• Signpost patients to the correct service
• Initiating contact with and responding to requests from patients, team members and external agencies
• Read code data on Systm One
• Photocopy documentation as required
• Data entry of new and temporary registrations and relevant patient information as required
• Input data into the patients healthcare records as necessary
• Direct requests for information i.e. SAR, insurance /solicitors letters and DVLA forms to the administrative team
• Manage all queries as necessary in an efficient manner
• Carry out system searches as requested
• Maintain a clean, tidy, effective working area at all times
• Monitor and maintain the reception area and noticeboards
• Support all clinical staff with general tasks as requested
• Supporting patients using the eConsult system

Conocimientos

Interpersonal skills

Communication skills

Organised

IT skills

Team player

Educación

GCSE level or equivalent

Herramientas

SystmOne

Descripción del empleo

Borough Road & Nunthorpe Medical Group is recruiting a Medical Receptionist for a part-time role across 3 days, 30 hours per week, with shifts from 7.30am to 6.00pm on weekdays. The post covers two central Middlesbrough and Nunthorpe sites, prioritising friendly, organised, and empathetic patient care from the first point of contact.

The ideal candidate will have good IT skills, experience in a GP setting or SystmOne knowledge, and a passion for high-quality patient services.