GP Practice Receptionist & Patient Care Coordinator

Idle Medical Centre; Bradford; On-site; GBP 18,000 - 24,000; Full time

Job summary

Idle Medical Centre in Bradford is seeking a welcoming Receptionist to join our patient-focused team. You will answer phones, book appointments, greet patients, and manage general admin using SystmOne. The role requires clear communication, empathy, and a proactive approach to delivering high-quality support in a busy GP practice.

You will work closely with the reception team to ensure smooth day-to-day operations and contribute to a friendly, efficient service for all visitors.

Qualifications

• Duties include answering the phones and booking appointments.
• Staff the reception desk and handle enquiries.
• General administrative tasks to support patient care.
• Use of SystmOne to manage patient records.

Responsibilities

• Answer the phones and book appointments, sometimes during very busy periods, while managing patient expectations.
• Staff the reception desk, booking patients in and dealing with enquiries.
• General administrative tasks to support patient care.
• The use of SystmOne to manage patient records.
• Utilise and demonstrate sensitive communication styles, to ensure patients are fully informed and understanding.
• Prioritise, organise and manage own workload in a manner that maintains and promotes quality.
• Work as an effective and responsible team member to support each other and continually improve the service.
• Respecting the privacy, dignity, needs and beliefs of patients, carers and colleagues by behaving in a welcoming and respectful manner.

Job description

Idle Medical Centre in Bradford is seeking a welcoming Receptionist to join our patient-focused team. You will answer phones, book appointments, greet patients, and manage general admin using SystmOne. The role requires clear communication, empathy, and a proactive approach to delivering high-quality support in a busy GP practice.

You will work closely with the reception team to ensure smooth day-to-day operations and contribute to a friendly, efficient service for all visitors.