Part-Time Evening Customer Care Specialist (Hybrid)

Ad Warrior Ltd; Southampton; Híbrido; GBP 17.000 - 20.000; A tiempo parcial

Ventajas ofrecidas por este puesto de trabajo

Excellent benefits

Descripción de la vacante

Ad Warrior Ltd. is recruiting a part-time Customer Service Advisor for evenings in Southampton. The role offers hybrid working with most shifts from home and a 6-week rotasheet confirmed for evenings. Training is provided, with office-based sessions before transitioning to regular shifts.

You will handle inquiries across phone, email, live chat and social media, delivering compassionate support while aiming to resolve issues quickly. Excellent communication and resilience are essential.

Formación

• Previous contact centre experience is not essential, but a passion for helping people is important.
• Excellent written and verbal communication skills are required.
• A resilient and calm approach when dealing with sensitive customer circumstances is valued.
• The role suits someone who thrives in a fast-paced, changing environment.

Responsabilidades

• Support customers via phone, email, live chat and social media.
• Handle a variety of queries and take ownership to find solutions.
• Respond to complaints and escalate where necessary.
• Contribute ideas to improve processes and customer experience.

Conocimientos

Customer service

Communication

Empathy

IT basics

Herramientas

MacBook

Descripción del empleo

Ad Warrior Ltd. is recruiting a part-time Customer Service Advisor for evenings in Southampton. The role offers hybrid working with most shifts from home and a 6-week rotasheet confirmed for evenings. Training is provided, with office-based sessions before transitioning to regular shifts.

You will handle inquiries across phone, email, live chat and social media, delivering compassionate support while aiming to resolve issues quickly. Excellent communication and resilience are essential.