Hybrid Inbound Customer Care & Upsell Specialist

South West Recruitment Ltd; Liss Forest; Hybrid; GBP 26,000 - 30,000; Full time

Benefits offered by this job

Bus/transport discounts

Pension scheme

Eye tests vouchers

Gym membership discount

Charity involvement

Perkbox rewards

Free parking

Dress-down days

Free fruit

Cycle to work

Job summary

South West Recruitment Ltd is seeking a Customer Care Advisor for a Ringwood, Hampshire-based role. The position is hybrid after training and involves handling inbound inquiries across phone, email, and other channels, with a focus on upselling and delivering a high standard of customer service.

The role offers 40 hours per week, with shifts rotating between day and out-of-hours options, and includes excellent training and company benefits.

Qualifications

• Inbound call centre experience is a plus.
• Strong customer service and communication skills.
• Ability to upsell and cross-sell to increase revenue.
• Comfort with multi-channel customer interactions (phone, email, etc.).

Responsibilities

• Handle inbound inquiries via phone, email, and other channels.
• Resolve issues with first point of contact when possible.
• Upsell and cross-sell on customer interactions.
• Document interactions accurately in the company database.
• Collaborate with internal teams to provide solutions.
• Maintain professionalism and adhere to company policies.

Skills

Customer service

Upselling

Multichannel

Communication

Teamwork

Job description

South West Recruitment Ltd is seeking a Customer Care Advisor for a Ringwood, Hampshire-based role. The position is hybrid after training and involves handling inbound inquiries across phone, email, and other channels, with a focus on upselling and delivering a high standard of customer service.

The role offers 40 hours per week, with shifts rotating between day and out-of-hours options, and includes excellent training and company benefits.