Evening Customer Service Advisor | Hybrid/Remote

Ad Warrior Ltd; Southampton; Hybrid; GBP 17,000 - 20,000; Part time

Job summary

Ad Warrior Ltd in Southampton is recruiting a Customer Service Advisor for a part-time evening role, with 25 hours per week. Most shifts are from home, with an initial five weeks of office training.

The role offers hybrid working from Southampton and a salary of £18,480 per year, with potential for full-time equivalent benefits. The role is ideal for students or those balancing daytime commitments and requires excellent communication, empathy and basic IT skills.

Qualifications

• Previous contact centre experience not essential.
• Excellent written and verbal communication skills.
• Resilient and calm approach in stressful situations.
• Ability to work in a fast-paced, changing environment.
• Basic IT skills and proficiency with technology.

Responsibilities

• Supporting customers via phone, email, live chat and social media
• Handling a variety of queries, from simple requests to more complex issues, and taking ownership to find the right solutions
• Responding to complaints and escalating issues where necessary
• Contributing ideas to improve processes and enhance the overall customer experience

Skills

Customer service

Verbal communication

Written communication

Resilience

Tech savvy

Tools

MacBook

Job description

Ad Warrior Ltd in Southampton is recruiting a Customer Service Advisor for a part-time evening role, with 25 hours per week. Most shifts are from home, with an initial five weeks of office training.

The role offers hybrid working from Southampton and a salary of £18,480 per year, with potential for full-time equivalent benefits. The role is ideal for students or those balancing daytime commitments and requires excellent communication, empathy and basic IT skills.