Customer Service Advisor

Ad Warrior Ltd; Southampton; Híbrido; GBP 17 000 - 20 000; Tempo parcial

Resumo da oferta

Ad Warrior Ltd in Southampton is recruiting a Customer Service Advisor for a part-time evening role, with 25 hours per week. Most shifts are from home, with an initial five weeks of office training.

The role offers hybrid working from Southampton and a salary of £18,480 per year, with potential for full-time equivalent benefits. The role is ideal for students or those balancing daytime commitments and requires excellent communication, empathy and basic IT skills.

Qualificações

• Previous contact centre experience not essential.
• Excellent written and verbal communication skills.
• Resilient and calm approach in stressful situations.
• Ability to work in a fast-paced, changing environment.
• Basic IT skills and proficiency with technology.

Responsabilidades

• Supporting customers via phone, email, live chat and social media
• Handling a variety of queries, from simple requests to more complex issues, and taking ownership to find the right solutions
• Responding to complaints and escalating issues where necessary
• Contributing ideas to improve processes and enhance the overall customer experience

Conhecimentos

Customer service

Verbal communication

Written communication

Resilience

Tech savvy

Ferramentas

MacBook

Descrição da oferta de emprego

Customer Service Advisor -Part Time / Evenings - 25 hrs per week

Location: Southampton (Hybrid)

Salary: £18,480 per year (£28,000 full-time equivalent) + excellent benefits

Hours: Part Time Evenings (25 hours)

Start Date: December or January

Are you passionate about delivering exceptional customer service and helping people when they need it most?

We are recruiting Customer Service Advisors to join a leading UK digital bank's contact centre in Southampton.

This is a part-time evening role, ideal for anyone looking for work that fits around daytime commitments, with most shifts worked from home. Whether you're a student, parent, carer, graduate, an early riser with daytime commitments, or simply prefer working later in the day, this could be the perfect opportunity for you.

The Role

• Supporting customers via phone, email, live chat and social media


• Handling a variety of queries, from simple requests to more complex issues, and taking ownership to find the right solutions


• Responding to complaints and escalating issues where necessary


• Contributing ideas to improve processes and enhance the overall customer experience

Hours and Hybrid Working

• 25 hours per week, working evenings on a 6 week rota, mainly 17:00-22:00 or 19:00-00:00, including some weekends


• 5 weeks of office-based training, Monday to Friday, 09:00-17:30, before moving on to your regular evening shifts


• Following training, you'll only need to attend the office one shift per fortnight, with the remaining shifts worked from home

About You

• Previous contact centre experience is not essential. What matters most is your understanding of what great customer service looks like


• Excellent written and verbal communication skills


• A resilient and calm approach, particularly when supporting customers who may be experiencing financial difficulties or other sensitive circumstances


• The ability to work confidently in a fast-paced, changing environment


• Basic IT skills and confidence using technology (you'll be provided with a MacBook)


• An understanding of customer vulnerability and the importance of treating every customer with empathy, patience and respect