Evening Customer Care Pro (Part-Time, Hybrid/Remote)

Ad Warrior Ltd; Southampton; Hybrid; GBP 17.000 - 20.000; Teilzeit

Benefits dieser Stelle

Hybrid working

MacBook provided

Excellent benefits

Zusammenfassung

Ad Warrior Ltd in Southampton offers a part-time Customer Service Advisor role with evenings (25 hours per week) and a hybrid working pattern. Most shifts are home-based after initial training, with potential office attendance during training.

Start date in December or January. The role focuses on delivering excellent customer service via multiple channels and resolving a range of queries.

Qualifikationen

• Experience in customer service or contact centre is helpful but not required.
• Strong written and verbal communication across channels.
• Empathetic, calm approach when assisting customers in difficult situations.

Aufgaben

• Support customers via phone, email, live chat and social media.
• Handle a variety of queries and take ownership to resolve.
• Respond to complaints and escalate issues when necessary.
• Contribute ideas to improve processes and overall customer experience.

Kenntnisse

Communication skills

Customer service mindset

Resilience

Tech savvy

Team player

Jobbeschreibung

Ad Warrior Ltd in Southampton offers a part-time Customer Service Advisor role with evenings (25 hours per week) and a hybrid working pattern. Most shifts are home-based after initial training, with potential office attendance during training.

Start date in December or January. The role focuses on delivering excellent customer service via multiple channels and resolving a range of queries.