Customer Service Team Advisors in Southampton)

Ad Warrior Ltd; Southampton; Hybrid; GBP 17,000 - 20,000; Part time

Benefits offered by this job

Hybrid working

MacBook provided

Excellent benefits

Job summary

Ad Warrior Ltd in Southampton offers a part-time Customer Service Advisor role with evenings (25 hours per week) and a hybrid working pattern. Most shifts are home-based after initial training, with potential office attendance during training.

Start date in December or January. The role focuses on delivering excellent customer service via multiple channels and resolving a range of queries.

Qualifications

• Experience in customer service or contact centre is helpful but not required.
• Strong written and verbal communication across channels.
• Empathetic, calm approach when assisting customers in difficult situations.

Responsibilities

• Support customers via phone, email, live chat and social media.
• Handle a variety of queries and take ownership to resolve.
• Respond to complaints and escalate issues when necessary.
• Contribute ideas to improve processes and overall customer experience.

Skills

Communication skills

Customer service mindset

Resilience

Tech savvy

Team player

Job description

Customer Service Advisor -Part Time / Evenings - 25 hrs per week

Location: Southampton (Hybrid)

Salary: £18,480 per year (£28,000 full-time equivalent) + excellent benefits

Hours: Part Time Evenings (25 hours)

Start Date: December or January

Are you passionate about delivering exceptional customer service and helping people when they need it most?

We are recruiting Customer Service Advisors to join a leading UK digital bank's contact centre in Southampton.

This is a part-time evening role, ideal for anyone looking for work that fits around daytime commitments, with most shifts worked from home. Whether you're a student, parent, carer, graduate, an early riser with daytime commitments, or simply prefer working later in the day, this could be the perfect opportunity for you.

The Role

• Supporting customers via phone, email, live chat and social media
• Handling a variety of queries, from simple requests to more complex issues, and taking ownership to find the right solutions
• Responding to complaints and escalating issues where necessary
• Contributing ideas to improve processes and enhance the overall customer experience

Hours and Hybrid Working

• 25 hours per week, working evenings on a 6 week rota, mainly 17:00-22:00 or 19:00-00:00, including some weekends
• 5 weeks of office-based training, Monday to Friday, 09:00-17:30, before moving on to your regular evening shifts
• Following training, you'll only need to attend the office one shift per fortnight, with the remaining shifts worked from home

About You

• Previous contact centre experience is not essential. What matters most is your understanding of what great customer service looks like
• Excellent written and verbal communication skills
• A resilient and calm approach, particularly when supporting customers who may be experiencing financial difficulties or other sensitive circumstances
• The ability to work confidently in a fast-paced, changing environment
• Basic IT skills and confidence using technology (you'll be provided with a MacBook)
• An understanding of customer vulnerability and the importance of treating every customer with empathy, patience and respect