Part-Time Education Customer Service Specialist

Prepped Provision; Claydon; On-site; GBP 60,000 - 80,000; Part time

Job summary

A local education service provider in Claydon is seeking a Customer Service Executive to join their team. This part-time, permanent position offers £13.50-£14.50 per hour and requires excellent communication skills to assist parents and education clients via phone, email, and face-to-face. Responsibilities include responding to inquiries, providing information on tutoring services, and updating the CRM system for maximum efficiency. Ideal candidates will have a passion for exceptional customer service, especially when working with children.

Benefits

Additional leave

Company pension

Flexitime

Free parking

Qualifications

• Proven experience in a customer service role is preferred.
• Strong communication skills with diverse customers.
• Ability to analyse customer needs and provide solutions.

Responsibilities

• Respond promptly to customer enquiries through various channels.
• Provide accurate information about tutoring services.
• Assist clients with help regarding costs and availability.
• Keep CRM and booking system up to date.
• Identify tutoring availability based on complex timetables.
• Collaborate with team members for improved service delivery.
• Maintain knowledge of tutoring skills and availability.

Skills

Excellent communication skills

Analytical skills

Customer engagement

Job description

A local education service provider in Claydon is seeking a Customer Service Executive to join their team. This part-time, permanent position offers £13.50-£14.50 per hour and requires excellent communication skills to assist parents and education clients via phone, email, and face-to-face. Responsibilities include responding to inquiries, providing information on tutoring services, and updating the CRM system for maximum efficiency. Ideal candidates will have a passion for exceptional customer service, especially when working with children.