Part-Time Customer Support Specialist (32h)

Wolseley Group; Ripon; On-site; GBP 19,000 - 23,000; Part time

Benefits offered by this job

Annual leave

Pension matched up to 9%

Bonus potential

Maternity / adoption leave

Discounts

Healthcare

YuLife app

Cycle to Work

Job summary

Wolseley Group in Ripon is seeking a part-time Customer Support Executive to handle customer enquiries from supermarket clients, process orders and provide effective solutions. Based in Marston Gate, this 32-hour-per-week role offers bonus potential and a comprehensive benefits package, including pension matched up to 9% and generous annual leave.

You will liaise with suppliers, monitor deliveries, prepare quotes, and maintain product knowledge to meet customer expectations with clear

Qualifications

• Deliver exceptional customer service to ensure a positive experience for every customer.
• Ability to prioritise and manage workloads to meet deadlines and service levels.
• Work collaboratively within a team while building relationships with colleagues and customers.
• Demonstrate initiative to solve problems and manage responsibilities independently.

Responsibilities

• Handling enquiries from supermarket clients, processing orders and providing effective solutions.
• Liaising with suppliers to confirm delivery timescales, resolve issues and inform customers throughout the order process.
• Preparing customer quotations, monitoring order progress, tracking deliveries and obtaining PODs.
• Maintaining strong product knowledge to recommend solutions and manage expectations through clear communication with suppliers.

Skills

Customer service excellence

Time management

Team collaboration

Problem solving

Job description

Wolseley Group in Ripon is seeking a part-time Customer Support Executive to handle customer enquiries from supermarket clients, process orders and provide effective solutions. Based in Marston Gate, this 32-hour-per-week role offers bonus potential and a comprehensive benefits package, including pension matched up to 9% and generous annual leave.

You will liaise with suppliers, monitor deliveries, prepare quotes, and maintain product knowledge to meet customer expectations with clear