Customer Support Executive

Wolseley Group; Ripon; On-site; GBP 19,000 - 23,000; Part time

Benefits offered by this job

Annual leave

Pension matched up to 9%

Bonus potential

Maternity / adoption leave

Discounts

Healthcare

YuLife app

Cycle to Work

Job summary

Wolseley Group in Ripon is seeking a part-time Customer Support Executive to handle customer enquiries from supermarket clients, process orders and provide effective solutions. Based in Marston Gate, this 32-hour-per-week role offers bonus potential and a comprehensive benefits package, including pension matched up to 9% and generous annual leave.

You will liaise with suppliers, monitor deliveries, prepare quotes, and maintain product knowledge to meet customer expectations with clear

Qualifications

• Deliver exceptional customer service to ensure a positive experience for every customer.
• Ability to prioritise and manage workloads to meet deadlines and service levels.
• Work collaboratively within a team while building relationships with colleagues and customers.
• Demonstrate initiative to solve problems and manage responsibilities independently.

Responsibilities

• Handling enquiries from supermarket clients, processing orders and providing effective solutions.
• Liaising with suppliers to confirm delivery timescales, resolve issues and inform customers throughout the order process.
• Preparing customer quotations, monitoring order progress, tracking deliveries and obtaining PODs.
• Maintaining strong product knowledge to recommend solutions and manage expectations through clear communication with suppliers.

Skills

Customer service excellence

Time management

Team collaboration

Problem solving

Job description

Salary:

£21,356 + Bonus + Excellent Benefits

Customer Support Executive – Ripon – Support Functions

Part time role – 32 hours per week Monday - Friday

So, who are we? We are Wolseley, a leading specialist trade merchant across the UK and Ireland. We pride ourselves in putting our people and customers at the heart of everything we do – and best of all, provide opportunities to develop skills and build careers through our award-winning Wolseley Talent Guild.

Also, did we mention? In addition to the competitive salary, there are also benefits on tap – including…

Annual leave (increasing with length of service), a generous pension scheme (matched up to 9%), potential to earn bonuses, enhanced maternity / adoption leave and access to a great range of online and high street discounts.

We also promote positive health and wellbeing by offering free access to healthcare, our popular YuLife app, our Cycle to Work scheme and more!

As a Customer Support Executive based in Marston Gate you’ll be responsible for:

• Managing customer enquiries from supermarket clients, processing orders, and providing effective solutions to queries and challenges.
• Liaising with suppliers to secure accurate delivery timescales, resolve supply issues, and keep customers informed throughout the order process.
• Preparing customer quotations, monitor order progress, track deliveries, and obtain Proofs of Delivery (PODs).
• Maintaining strong product knowledge to recommend suitable solutions, resolve customer complaints, and manage customer expectations through effective communication with external suppliers.

This is a part time, permanent role working 32 hours per week Monday to Friday. Hours will be discussed in the interview.

And here’s what we’d like you to have:

• To be able to deliver exceptional customer service at all times, ensuring a positive experience for every customer.
• To effectively prioritise and manage workloads to meet deadlines and maintain service levels.
• To be able to work collaboratively as part of a team while building strong relationships with colleagues and customers.
• To demonstrate the ability to work independently, using initiative to solve problems and manage responsibilities effectively.