Part-Time Customer Support & Orders Specialist

Wolseley UK; Ripon; On-site; GBP 19,000 - 23,000; Part time

Benefits offered by this job

Annual leave

Pension scheme

Bonus potential

Maternity/Adoption leave

Discounts

Healthcare access

Cycle to Work

Job summary

Wolseley UK in Ripon is seeking a Customer Support Executive to join our part-time Support Functions team. You will manage customer enquiries from supermarket clients, process orders and provide effective, timely solutions to queries.

Liaising with suppliers to secure accurate delivery timescales, you will track orders, prepare quotations and keep customers informed throughout the process. This 32-hour-per-week role is Monday to Friday; hours will be discussed at interview.

Qualifications

• Deliver excellent customer service at all times.
• Prioritise and manage workloads to meet deadlines.
• Collaborate effectively as part of a team while building relationships.
• Show initiative to solve problems and manage responsibilities.

Responsibilities

• Managing customer enquiries from supermarket clients, processing orders, and providing effective solutions to queries and challenges.
• Liaising with suppliers to secure accurate delivery timescales, resolve supply issues, and keep customers informed throughout the order process.
• Preparing customer quotations, monitor order progress, track deliveries, and obtain Proofs of Delivery (PODs).
• Maintaining strong product knowledge to recommend suitable solutions and manage customer expectations through communication with suppliers.

Job description

Wolseley UK in Ripon is seeking a Customer Support Executive to join our part-time Support Functions team. You will manage customer enquiries from supermarket clients, process orders and provide effective, timely solutions to queries.

Liaising with suppliers to secure accurate delivery timescales, you will track orders, prepare quotations and keep customers informed throughout the process. This 32-hour-per-week role is Monday to Friday; hours will be discussed at interview.