Part-Time Customer Support Executive (32h) - Growth & Perks

Wolseley; Ripon; On-site; GBP 19,000 - 23,000; Part time

Benefits offered by this job

Healthcare access

YuLife app

Cycle to Work scheme

Job summary

Wolseley is seeking a Customer Support Executive in Ripon for a part-time, permanent role working 32 hours per week, Monday to Friday. You will deliver exceptional service, manage orders, and liaise with suppliers to ensure timely deliveries.

You will maintain product knowledge to offer effective solutions, resolve issues, and manage customer expectations through proactive communication. Benefits include health support and bonuses.

Qualifications

• Deliver exceptional customer service at all times.
• Prioritise and manage workloads to meet deadlines and service levels.
• Collaborate effectively as part of a team while building relationships with colleagues and customers.
• Demonstrate independent problem-solving and initiative to manage responsibilities.

Responsibilities

• Manage customer enquiries from supermarket clients, process orders, and provide effective solutions.
• Liaise with suppliers to secure delivery timescales, resolve supply issues, and keep customers informed.
• Prepare customer quotations, monitor order progress, track deliveries, and obtain proofs of delivery (PODs).
• Maintain product knowledge to recommend suitable solutions and manage customer expectations.

Skills

Customer service

Communication

Work prioritisation

Team collaboration

Independent problem-solving

Job description

Wolseley is seeking a Customer Support Executive in Ripon for a part-time, permanent role working 32 hours per week, Monday to Friday. You will deliver exceptional service, manage orders, and liaise with suppliers to ensure timely deliveries.

You will maintain product knowledge to offer effective solutions, resolve issues, and manage customer expectations through proactive communication. Benefits include health support and bonuses.