Customer Support Executive

Wolseley UK; Ripon; On-site; GBP 19,000 - 23,000; Part time

Benefits offered by this job

Annual leave

Pension scheme

Bonus potential

Maternity/Adoption leave

Discounts

Healthcare access

Cycle to Work

Job summary

Wolseley UK in Ripon is seeking a Customer Support Executive to join our part-time Support Functions team. You will manage customer enquiries from supermarket clients, process orders and provide effective, timely solutions to queries.

Liaising with suppliers to secure accurate delivery timescales, you will track orders, prepare quotations and keep customers informed throughout the process. This 32-hour-per-week role is Monday to Friday; hours will be discussed at interview.

Qualifications

• Deliver excellent customer service at all times.
• Prioritise and manage workloads to meet deadlines.
• Collaborate effectively as part of a team while building relationships.
• Show initiative to solve problems and manage responsibilities.

Responsibilities

• Managing customer enquiries from supermarket clients, processing orders, and providing effective solutions to queries and challenges.
• Liaising with suppliers to secure accurate delivery timescales, resolve supply issues, and keep customers informed throughout the order process.
• Preparing customer quotations, monitor order progress, track deliveries, and obtain Proofs of Delivery (PODs).
• Maintaining strong product knowledge to recommend suitable solutions and manage customer expectations through communication with suppliers.

Job description

Salary

£21,356 + Bonus + Excellent Benefits

Customer Support Executive - Ripon - Support Functions

Part time role - 32 hours per week Monday - Friday

So, who are we? We are Wolseley, a leading specialist trade merchant across the UK and Ireland. We pride ourselves in putting our people and customers at the heart of everything we do - and best of all, provide opportunities to develop skills and build careers through our award-winning Wolseley Talent Guild.

Benefits

• Annual leave (increasing with length of service)
• a generous pension scheme (matched up to 9%)
• potential to earn bonuses
• enhanced maternity / adoption leave and access to a great range of online and high street discounts
• free access to healthcare, our popular YuLife app, our Cycle to Work scheme and more!

Responsibilities

• Managing customer enquiries from supermarket clients, processing orders, and providing effective solutions to queries and challenges.
• Liaising with suppliers to secure accurate delivery timescales, resolve supply issues, and keep customers informed throughout the order process.
• Preparing customer quotations, monitor order progress, track deliveries, and obtain Proofs of Delivery (PODs).
• Maintaining strong product knowledge to recommend suitable solutions, resolve customer complaints, and manage customer expectations through effective communication with external suppliers.

This is a part time, permanent role working 32 hours per week Monday to Friday. Hours will be discussed in the interview.

Requirements

• To be able to deliver exceptional customer service at all times, ensuring a positive experience for every customer.
• To effectively prioritise and manage workloads to meet deadlines and maintain service levels.
• To be able to work collaboratively as part of a team while building strong relationships with colleagues and customers.
• To demonstrate the ability to work independently, using initiative to solve problems and manage responsibilities effectively.