Customer Support Executive — Part-Time, 32hrs/wk + Benefits

Wolseley UK Limited; Ripon; On-site; GBP 19,000 - 23,000; Part time

Benefits offered by this job

Annual leave

Pension

Bonuses

Maternity leave

Discounts

Healthcare

YuLife app

Cycle to Work

Job summary

Wolseley UK Limited in Ripon is seeking a part-time Customer Support Executive to handle inquiries from supermarket clients, process orders, and provide timely solutions. The role supports delivery timelines, pricing quotes, and order tracking, with a focus on delivering exceptional service.

You will liaise with suppliers, maintain product knowledge, and communicate effectively to resolve issues and keep customers satisfied. 32 hours per week, Monday to Friday, with interview details to follow.

Qualifications

• Deliver exceptional customer service at all times.
• Prioritise and manage workloads to meet deadlines.
• Work collaboratively with colleagues and customers.
• Solve problems and take initiative.

Responsibilities

• Managing customer enquiries from supermarket clients, processing orders, and providing effective solutions to queries and challenges
• Liaising with suppliers to secure accurate delivery timescales, resolve supply issues, and keep customers informed throughout the order process
• Preparing customer quotations, monitor order progress, track deliveries, and obtain Proofs of Delivery (PODs)
• Maintaining strong product knowledge to recommend suitable solutions and manage customer expectations through effective communication with external suppliers

Skills

Customer service

Communication

Teamwork

Problem solving

Job description

Wolseley UK Limited in Ripon is seeking a part-time Customer Support Executive to handle inquiries from supermarket clients, process orders, and provide timely solutions. The role supports delivery timelines, pricing quotes, and order tracking, with a focus on delivering exceptional service.

You will liaise with suppliers, maintain product knowledge, and communicate effectively to resolve issues and keep customers satisfied. 32 hours per week, Monday to Friday, with interview details to follow.